Posted:
2/4/2025, 4:00:00 PM
Location(s):
Pennsylvania, United States ⋅ Philadelphia, Pennsylvania, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
3 years of relevant work experience in customer service, sales, accounting, or business management,
Proficient in Microsoft Office with intermediate Excel skills including conditional formatting, advanced formula usage, pivot table creation & manipulation.
Strong communication skills and comfortable building relationships with internal and external customers
Detail-oriented with a high regard for accuracy
Analytical and problem-solving skills with an interest in and ability to work with numbers
Self-directed and able to handle multiple priorities
Familiarity with ERP systems
Works closely with National Account Sales teams to support customers with issue resolution and identify the right internal resources to engage based on the situation.
Prepares and distributes monthly and quarterly reports including Month-End Sales, Material Usage, Diverse Supplier Spend and Opportunity Summary.
Tracks, manages and resolves aged inventory issues working with Sales to hold customers accountable to agreed upon terms and assure timely shipment or destruction. Responsible for documenting and invoicing storage and warehouse fees.
Works with Credit department to track accounts receivables, apply credits, research & resolve short payments, unearned discounts and invoicing errors.
Records customer complaints and supports Quality, Manufacturing and Sales by tracking the status of complaints and assuring a timely response.
Provides an elevated level of customer service support with occasional involvement in order management activities including order acknowledgments, expediting, shipping confirmations, and tracking.
Manages & reconciles trial and graphics costs and processes invoices when necessary.
Supports Sales with pricing, proposal development, presentations, samples, reports, and information gathering.
Provides administrative support as necessary for the assigned sales team.
Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.
To view your rights and government notices, please see the links below:
Know Your Rights: Workplace Discrimination is Illegal - Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal - E-Verify - Your Rights Under USERRA (dol.gov) - FMLA - FMLA (Spanish) - Pay Transparency Nondiscrimination Provision (dol.gov) - TRANSPARENCIA EN EL PAGO DISPOSICIÓN SOBRE NO DISCRIMINACIÓN (dol.gov) - Polygraph Protection - Right to Work - Right to Work (Spanish)
Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to CorpRecruiting@Printpack.com. Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.
Website: https://printpack.com/
Headquarter Location: Atlanta, Georgia, United States
Employee Count: 1001-5000
Year Founded: 1956
IPO Status: Private
Industries: Food and Beverage ⋅ Manufacturing ⋅ Medical