C.H. Robinson is seeking a Senior Account Manager to join our Global Forwarding division.

As a Sr. Account Manager, you will manage a select group of mid-size to big accounts within the C.H. Robinson portfolio. You will build strong and trusted relationships with account leadership and be empowered to manage and grow existing accounts. This involves introducing new services or modes and expanding on existing services offered, with a focus on increasing efficiency, adding value, and maximizing profitability through the account’s supply chain. You will identify new opportunities within your portfolio, generate demand, and sell creative solutions and services to drive growth through relationship building, problem solving, and providing exceptional service.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

Are you ready to take on the challenge of driving growth and adding value to our clients' supply chains?

RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Retain and grow a customer portfolio of medium/big size client segment
• Gather, analyze, and prepare relevant information for business reviews
• Responsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with C.H. Robinson corporate entities for account creation, and developing CSOPs  
• Develop account relationships with contacts at multiple levels within the organization  
• Identify opportunities to further penetrate accounts by selling C.H. Robinson’s diverse services  
• Provide solution design through face-to-face interaction with accounts  
• Identify issues, seeking input from others to determine best course of action & implement solutions  
• Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics 
• Contribute to the development and management of the annual account plan and budget. Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustment as necessary    
• Sell and negotiate at a core / strategic level 
• Penetrates the account by making contacts and building relationships at multiple levels and in multiple departments within the account 

QUALIFICATIONS 

Required:

• High school diploma
• Minimum 6 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred  
• Excellent communication, presentation skills and the ability to negotiate at all levels 
• Ability to work under pressure 
• Ability to build strong customer relationships  

Preferred: 

• Values a diverse and inclusive work environment 
• Proficient in Microsoft Office Suite of programs 
• Ability to multi-task, prioritize, and manage time effectively  
• Ability to work in a team environment, while also delivering independent results  
• Strong ability to persuade, motivate, and influence others  
• Self-driven, results - orientated individual with a positive outlook and clear focus on high quality and business profitability 
• Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers 
• Ability to develop a thorough understanding of CHRW’s service portfolio, business strategies and technology systems 

WHAT WE OFFER?

• Real opportunities to grow your talent in a fast-moving, global organization
• A fun, open, and inclusive workplace that encourages innovative thinking
• Possibility to develop your language skills in our multilingual offices
• Opportunities for professional growth with access to training platforms like Percipio and GoFluent
• Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
• Flexible work arrangements to support a healthy work-life balance

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!