At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

About you and this role

Dow is seeking a Customer Manager to oversee and grow a portfolio of medium to large accounts of moderate complexity—starting with maintenance and progressing toward growth in alignment with the sales and marketing strategy.
 

This role covers the Middle East, Africa, and Turkey (MEAT) region and focuses on water-based emulsion polymers and additives used in textiles, non-wovens, and adhesives applications. You will be responsible for managing customer relationships end-to-end, developing and executing account and territory plans, and coordinating cross-functional resources to deliver volume, value, and an exceptional customer experience.
 

Additionally, you will serve as a member of the Acrylics EMEA MMT, representing MEAT-related projects and priorities within the regional strategy.
 

Location: Istanbul, Türkiye

Responsibilities

• Manage an account portfolio; build, execute and continuously refine account plans and the regional territory plan.
• Lead and coordinate customer relationships, uncovering needs and shaping differentiated value propositions; identify and pursue cross‑business growth opportunities.
• Develop and execute the sales/marketing plan to deliver volume and value targets.
• Collect and leverage market intelligence (customers, channels, competitors, applications) to shape pricing, portfolio, and growth bets.
• Lead negotiations (price, terms, contracts) and implement price changes in line with business guidance.
• Collaborate cross‑functionally (Customer Service, Supply Chain, TS&D, Marketing, Finance/Credit, Legal) to improve CX and resolve issues quickly.
• Use core commercial tools at expert level: CRM, SmartPrice, DSR, and CMT for pipeline, pricing and performance management.
• Deliver growth, including cross‑business opportunities and new applications.
• Represent MEAT in the Acrylics EMEA MMT, ensuring regional priorities and projects are visible and sequenced appropriately.

Qualifications

• Bachelor’s degree required; Chemical discipline a plus.
• 5+ years of relevant B2B sales/account management experience (chemicals, materials or adjacent industrial sectors preferred).
• Proven success managing mid‑to‑large accounts and delivering growth.

• Fluency in Turkish, English, and Arabic is required.

Your Skills

• High self‑initiative and strong project management; able to run multiple customer initiatives in parallel.
• Customer & market orientation with a strong bias toward value creation and solution selling.
• Collaborative team worker & builder across functions and geographies; effective influencer with executive presence.
• Strategic thinker, problem solver, result & action‑oriented.
• Advanced negotiation and account planning skills.
• Commercial excellence tools: expert use of CRM, SmartPrice, DSR, and CMT.
• Technical curiosity in water‑based emulsion polymers and additives for textiles, non‑wovens and adhesives.

Additional notes

No Relocation/Visa sponsorship is aligned with this role.

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.