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This Position reports to:

JUNIOR TEAM LEAD- ACCOUNT PAYABLE

 

Your role and responsibilities:

We are seeking an experienced the Accounts Payable Customer Service Non-Voice Support role involves managing and resolving accounts payable inquiries through digital communication channels such as email and ServiceNow Tool. This position requires strong written communication skills and a keen attention to detail to ensure accurate and timely resolution of issues.

The work model for the role is: #LI-Onsite

This role is contributing to the Finance Services business Account Payable division in Bangalore, India.

You will be mainly accountable for:

• Respond to inquiries: Handle customer inquiries related to accounts payable through email and chat.
• Resolve issues: Investigate and resolve issues related to invoices, payments, and purchase orders.
• Maintain records: Keep accurate records of customer interactions and transactions.
• Collaborate: Work with other departments to resolve complex issues and improve processes.
• Follow-up: Provide timely follow-up to customer queries and ensure satisfaction.
• Reporting: Prepare and maintain reports related to accounts payable activities.

Qualifications for the role:

• Education: A degree in accounting, finance, or a related field is preferred.
• Experience: Previous experience in accounts payable or customer service is a plus.
• Skills:
  • Strong written communication skills.
  • Proficiency in email and chat communication tools.
  • Familiarity with accounts payable systems and processes.
  • Ability to type quickly and accurately.
  • Excellent problem-solving abilities.
  • Strong organizational skills and attention to detail.
  • Ability to handle multiple tasks simultaneously.

• Technical: Proficiency in MS Excel and Accounting ERP tools.
• Knowledge: Understanding of general accounting principles and accounts payable practices.
• Interpersonal: Ability to work in a team-oriented environment and collaborate effectively with colleagues

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.

Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.

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