---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Ops Sr Analyst WORK SETUP: Return to Office OVERALL PURPOSE: The responsibility of the team Lead is to ensure that organizational metrics and goals are met by rallying and motivating a team of up to 20 team members. RESPONSIBILITIES: • Motivate and strategize how the team will meet eAiciency, productivity and consistency targets • Perform twice a month checkpoint on the analyst’s performance using scorecards as a point of discussion • Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals • Elevate and escalate red flags to management on a duty of care perspective • Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. • Chronic absentees should be managed. • Guarantee that base operational expectations and information security policies are enforced • Identify improvement opportunities in workflows and suggest solutions. • Create a culture of innovation • Facilitate team meetings and team huddles. • Create an engaging and fun work atmosphere for the team • First point of escalation and clarification on HR-related matters and concerns • Courses correct non-performing metrics and analysts through root cause analysis and solid action planning • Perform monthly sit-down sessions to gather insights and innovation ideas • Execute administrative functions inside the team (i.e. time report reviews) and HR disciplinary actions (if needed) • Ensure that SMEs are performing their duties and responsibilities OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS: • 3 years of relevant experience in Service Delivery • 1 year supervisory experience • Excellent oral and written communication skills. • Strong knowledge of cultural context in the user countries supported • Good knowledge of language of the countries supported is an advantage • Analytical frame of mind • Product Experience and familiarity with OpenAI Product Suite (ChatGPT, API, ImageGen, Sora, Operator), Intercom/Salesforce, Cinder is preferred

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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