Position Summary

Samsung Ads is looking for a talented Client Solutions Manager, focused on our owned and operated inventory and audience extension, an individual that is a motivated self-starter and able to have the unique skillset of being both operations focused with a customer first mentality.

The individual should have a passion for Operations and process and have a pulse for new multi-channel advertising technologies. He/She must have deep digital advertising expertise; and ideally have previously worked with publishers, agencies, and advertisers in both an operations and a client facing capacity.

Your ability to interact with top advertisers and their ad agencies will be important for client satisfaction. You will have direct impact on the business through growing and managing your customer’s campaigns both direct and via a programmatic landscape.

This Client Solutions Manager position is based in Singapore. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising sales organization with a relentless focus on customer experience you’ve come to the right place.

Role and Responsibilities

Responsibilities: 

• Align directly with Sales representatives to provide seamless account management throughout all stages of the campaign lifecycle including Product Education, Briefing, campaign launch & delivery, and reporting & insights.
• Serve as day-to-day contact for assigned accounts, building trust and rapport and delivering ensuring exceptional client service
• Educate new and existing clients on Samsung solutions and best practices to deliver client KPI’s

• Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
• Work closely with our Ad operations Team to ensure seemless delivery of Samsung Campaigns.
• Maintain a strong knowledge of Samsung Ads platform and offerings, providing expertise both internally and with clients.
• Drive Account growth and upsell opportunities.
• Collaborate with Marketing and Insights team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.

Skills and Qualifications

• Min 4-6 years of experience in Customer success, client services, campaign management, and/or ad operations in a revenue generating capacity.
• Strong understanding of digital and programmatic advertising.
• Strong account management skills and experience in driving growth and/or adoption.
• Previous experience in managing digital advertising campaigns.
• Proficiency with ad technology tools, systems, and platforms, including DSPs, DMPs, publisher or agency ad servers, and 3rd party measurement, research, and verification vendors
• Strong communicator with ability to explain complex components in a simple and easy to follow manner.
• Ability to hit key deliverable deadlines via good time management skills.
• Proficient in Excel and PowerPoint

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