Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

This is a very special team that works well together to problem solve and provide the best customer service to our workmates. Everyone is willing to step in and help and cover for anyone who is on PTO. Everyone is truly a team player.

Información sobre el equipo
Este es un equipo muy dedicado que trabaja en conjunto para resolver problemas y brindar el mejor servicio al cliente a nuestros Workmates. Todos están dispuestos a intervenir, ayudar y cubrir a cualquier persona que esté haciendo uso de vacaciones y permisos remunerados. Todos son verdaderos jugadores de equipo.

**Please apply in English**

About the Role

The Workday People & Purpose organization enables high performance for Workday by creating remarkable experiences for our employees, candidates, customers and communities we engage with through the people programs and services we deliver. 

As the company prepares to double in size over the next few years, we are transforming how we deliver services to our employees, including creating a new organization called Workmate Support; focused on providing remarkable service for all Workday employees.

Información sobre la función

La organización Workday People & Purpose le permite un alto rendimiento a Workday mediante la creación de experiencias excepcionales para nuestros empleados, candidatos, clientes y comunidades con las que interactuamos a través de los programas y servicios de personal que brindamos. 

A medida que la empresa se prepara para duplicar su tamaño en los próximos años, estamos transformando la forma en que brindamos servicios a nuestros empleados, incluida la creación de una nueva organización llamada Workmate Support; centrada en brindar un servicio extraordinario a todos los empleados de Workday.

About You

As a People Support Specialist, you will be responsible for handling employee support cases and HR processes that reflect substantial variety and complexity.  This is an amazing opportunity for a dynamic, quick learner to join a fast-paced environment and gain exposure to a number of HR functional areas including Total Rewards, Benefits, Employee Programs, Workday System Operations and much more! 

This is an excellent opportunity to join our growing team to help us build a world class people advisory service!

Qué esperamos de usted

Como especialista en soporte al personal, será responsable de gestionar casos de ayuda a empleados y procesos de RR. HH que reflejan una variedad y complejidad sustanciales.  Esta es una oportunidad increíble para que una persona dinámica y que aprende rápido se integre a un entorno veloz y gane exposición a una variedad de áreas funcionales de RR. HH., que incluyen recompensas totales, beneficios, programas para empleados, operaciones del sistema Workday y mucho más. 

Esta es una excelente oportunidad para integrarse a nuestro equipo en crecimiento y ayudarnos a construir un servicio de asesoramiento al personal de primera categoría.

Basic Qualifications

• Provide exceptional employee support to our Workmates through various channels, act as the first point of contact for multiple HR functional areas

• Be well versed in Workday’s policies, talent practices, HR programs and systems

• Ensure timely resolution of Workmate support cases through our case management solution by leveraging all available resources including policy documentation

• Provide exceptional employee support to our Workmates through various, support playbook scripts and cross-team relationships.

• Maintain and update People Support playbook to track updated processes and scripts

• Demonstrate strong ability to effectively partner across HR functional teams and operations

• Exceptional communication skills with a strong customer service orientation

• Ensure strict confidentiality of all work and information, based on company policies and procedures

• Focus on process improvement recommendations on an ongoing basis

• Complete special People Operations projects as needed

Other Qualifications

• 4+ years proven experience working in customer service, or HR generalist role

• Displays the highest commitment to customer service and maintaining the best in class employee experience

• Ability to work independently and be part of a team environment while developing strong professional relationships with peers, managers and cross-functional teams.

• Ability to use sound judgment to problem solve, make decisions and involve necessary individuals at the appropriate time.

• Strong written and verbal communication skills

Cualificaciones básicas

• Brindar asistencia excepcional a nuestros Workmates a través de varios canales, actuar como el primer punto de contacto en muchas áreas funcionales de RR. HH.

• Conocer bien las políticas, las prácticas de talento, los programas y sistemas de RR. HH. de Workday.

• Garantizar la resolución oportuna de los casos de soporte a Workmates a través de nuestra solución de gestión de casos aprovechando todos los recursos disponibles, incluida la documentación de políticas.

• Brindar soporte excepcional a nuestros Workmates mediante diversos manuales de estrategias de soporte y relaciones entre equipos.

• Mantener y actualizar el manual de soporte al personal para realizar seguimiento de los procesos y guiones actualizados.

• Demostrar una gran capacidad para colaborar de manera eficaz entre los equipos funcionales y las operaciones de RR. HH.

• Contar con habilidades de comunicación excepcionales y una fuerte orientación al servicio al cliente.

• Garantizar la confidencialidad estricta de todo el trabajo y la información, en función de las políticas y los procedimientos de la empresa.

• Centrarse en las recomendaciones de mejora de los procesos de forma continua.

• Completar proyectos especiales de operaciones del personal según sea necesario.

Otras cualificaciones

• 4 años o más de experiencia comprobada trabajando en atención al cliente o en un puesto generalista de RR. HH.

• Mostrar el mayor compromiso con el servicio al cliente y mantener la mejor experiencia del empleado de su clase.

• Capacidad para trabajar de forma independiente y formar parte de un entorno de equipo, desarrollando al mismo tiempo sólidas relaciones profesionales con compañeros, gerentes y equipos interfuncionales.

• Capacidad de utilizar el sentido común para resolver problemas, tomar decisiones e implicar a las personas necesarias en el momento oportuno.

• Gran habilidad de comunicación escrita y oral.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!