Education and Experience  

• High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. 

OR 

• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. 

CORE WORK ACTIVITIES 

Managing Property Operations and Engineering Budgets 

• Supervises Engineering in the absence of the Director of Engineering. 

• Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems. 

• Maintains and operates equipment at optimum effectiveness, efficiency and safety. 

• Establishes and manages an effective rooms maintenance program. 

• Ensures compliance with all Engineering departmental policies, standards and procedures. 

• Manages department's controllable expenses to achieve or exceed budgeted goals. 

• Select and order or purchase new equipment, supplies, and furnishings. 

• Inspect and evaluate the physical condition of facilities in order to determine the type of work required. 

• Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. 

• Supervises the day to day operations of Engineering. 

Maintaining Property Standards 

• Maintains accurate logs and records as required. 

• Assists in effectively planning, scheduling and evaluating preventative maintenance programs. 

Providing Exceptional Customer Service 

• Handles guest problems and complaints effectively. 

• Empowers employees to provide excellent customer service. 

• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. 

Managing Profitability 

• Helps establish priorities for total property maintenance needs. 

• Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance. 

Managing and Conducting Human Resources Activities 

• Celebrates successes and publicly recognizes the contributions of team members. 

• Establishes and maintains open, collaborative relationships with employees. 

• Ensures employees are treated fairly and equitably. 

• Strives to improve service performance. 

• Provides feedback to employees based on observation of service behaviors. 

• Supervises employee's ability to execute departmental and property emergency procedures. 

• Reviews employee satisfaction results to identify and address employee problems or concerns. 

• Solicits employee feedback. 

• Helps ensure regulatory compliance to facility regulations and safety standards. 

• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. 

• Ensures property policies are administered fairly and consistently.