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We are looking for a Product Operations Specialist within the Commerce Platform team to help us scale our operations in 50 countries and more to come.

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<gh-about-us>
<title>About us</title>

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With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

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<title>About the role</title>

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The Product Operations team is responsible for the day-to-day operation of the payment processing platform. This entails troubleshooting issues and managing escalations, monitoring and enhancing payment performance, supporting expansions, and coordinating product launches, all aimed at ensuring customers and our partners enjoy the best possible payment experience with Bolt. 

We are also focused on ensuring the reliability and transparency of payment flows in both directions, from customers into our platform and from our platform out to our partners, to support a seamless and trustworthy financial ecosystem.

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<title>Main tasks and responsibilities:</title>

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• <point>Resolve various escalations from the wider organization on payment-related issues.</point>
• <point>Identify development tasks to address performance, incident, or customer issues with clear business cases and requirements.</point>
• <point>Support and train the Customer Support and Operations teams on escalations, payment operation processes, and other related systems.</point>
• <point>Research and implement payment expansion projects in new and existing markets as required.</point>
• <point>Conduct payment reconciliations of our payment providers across all markets, ensuring completeness and accuracy of both incoming and outgoing payment flows.</point>

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<title>About you:</title>

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• <point>You are a strong team player. Our team handles large volumes of customer payments across the world, so close collaboration and working tightly together are essential.</point>
• <point>You’re a proactive problem-solver and fast learner who takes ownership, finds solutions, drives results, and pays great attention to detail.</point>
• <point>You possess strong verbal and written English communication and can effectively collaborate with others.</point>
• <point>You bring a data-driven, analytical mindset with strong SQL expertise (Excel/Google Sheets) to solve complex problems efficiently.</point>
• <point>Having knowledge of online payments, fraud, finance, reconciliation, or other fintech services is a strong advantage.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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