Customer Support Team Lead

Posted:
11/1/2024, 2:42:46 AM

Location(s):
Jalisco, Mexico ⋅ Guadalajara, Jalisco, Mexico

Experience Level(s):
Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
On-site

Who We Are
As one of the fastest growing freight brokerage firms in the US, with over $2 billion (USD) in annual revenue, Arrive Logistics is expanding its Mexico truckload freight and cross-border transportation operations. Arrive Mexico already has 100+ employees in Guadalajara, with plans to grow significantly year after year. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today!

Who We Want
The Customer Support Team Lead manages the accounts receivable function of their direct reports and owns the customer-facing accounting communication. Reporting to the Customer Relations Manager, this position oversees a team of Customer Relations Specialists and Customer Relations Clerks, and works closely with assigned sales teams to ensure efficient and timely completion of all accounting tasks and performance metrics. This position builds and manages internal & external relationships, and executes detail-oriented processes for daily functions. This role recommends and improves existing processes. 
Your Arrive Experience 
Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work. 

Arrive Logistics

Website: https://www.arrivelogistics.com/

Headquarter Location: Austin, Texas, United States

Employee Count: 1001-5000

Year Founded: 2014

IPO Status: Private

Last Funding Type: Private Equity

Industries: Freight Service ⋅ Logistics ⋅ Shipping Broker ⋅ Supply Chain Management ⋅ Transportation