At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
RN SQPE Specialist II - Patient Safety Focus
Location
Cleveland
Facility
Cleveland Clinic Main Campus
Department
Office of SQPE Main Campus-Clinical and Operational Improvement
Job Code
T97902
Shift
Days
Schedule
8:00am-5:00pm/7:00am-6:00pm
Job Summary
Job Details
Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic strives to be an international leader in patient safety. As a Safety Quality and Patient Experience Specialist II, you will direct our safety, quality, and patient experience work. Your duties will include:
Coordinating with cross functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality, utilization, and experience metrics.
The ideal future caregiver is someone who:
By taking this opportunity, you will be able to work a hybrid schedule and work toward becoming a Senior Specialist.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:
- Manages performance improvement regarding SQPE with all departments providing patient care.
- Acts as an accountable partner for all clinical areas within their areas of responsibility.
- Understands and implements elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff. Acts as the primary resource for staff to facilitate overall operations of programs.
- Develop meaningful quality assurance activities with clinical leadership to establish when a deviation in standard practice has occurred.
- Analyzes performance data and participates in improvement strategy development.
- Acts as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care.
- Supports medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.
- Develops and assures processes to monitor performance and identify where intervention is needed.
- Incorporates regulatory and accreditation standards into improvement activities around SQPE.
- Collaborates on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.
- Incorporates enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations.
- Drives continuous improvement activity around quality, safety and patient experience priorities and coordinates improvement projects.
- Facilitates dashboard reviews, data analysis and decision-making from data. Identify and address root causes to lead to sustainable improvement.
- Acts as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model.
- Manages improvement projects to the desired key result.
- Manages stakeholder relationships, project risks and project changes.
- Leads projects leveraging advanced continuous improvement and project management tools.
- Research best practices within and outside the organization.
- Manages change to ensure the adoption and sustainment of quality improvement.
- Builds relationships with project teams, middle management, and senior sponsors.
- Coach smaller improvement teams to success with their quality improvement projects at the local level.
- Participates in committees and meetings necessary to drive performance in the assigned scope of the role.
- Reports on medical errors and near misses, as well as corrective actions taken. Oversees the management and use of medical error information.
- Applies the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE. Apply common cause analysis identification to safety events.
- Should have experience in the primary service line supported by the role if this role is supporting an enterprise service line.
- Other duties as assigned.
Language:
Education:
- Bachelor’s degree in nursing, Healthcare Administration, Business, Engineering, or related field required.
- Master’s degree preferred.
Certifications:
- Certified Patient Safety Professional (CPPS) or Certified Professional in Healthcare Quality (CPHQ) required within one year of hire.
- Registered Nurse Preferred
Other Preferred Certifications:
- Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP)
- Process Improvement Certification preferred: Lean, Six Sigma, etc.
- Certified in Infection Control (CIC)
- Certified Patient Experience Professional (CPXP)
Complexity of Work:
- Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
- Supports a large specialty hospital, academic medical center, or an enterprise assignment.
- Must be able to work in a stressful environment and take appropriate action.
- Must represent clinical transformation in embodiment of Cleveland Clinic values.
- Ability to engage senior management and apply critical thinking and decisive judgment.
- Familiarity with basic statistical analysis, CI (Continuous Improvement) tools and change management techniques.
- Effective communication skills and ability to collaborate with all organizational levels.
- Must be able to work in a dynamic ever-changing environment and take appropriate action.
Work Experience:
- Minimum seven (7) years of related experience with safety, quality, patient experience and Performance Improvement program or related healthcare experience.
- Previous experience in working with Joint Commission, HFAP, CMS (Centers for Medicare and Medicaid: Government agency that provides reimbursement for accredited trainees) surveys process preferably in a leadership/coordination role.
- In-depth knowledge of patient safety best practices, joint commission standards, and conditions of participation.
- Clinical experience preferred and will offset three (3) years of experience requirement in SQPE.
Physical Requirements:
- Ability to communicate and exchange accurate information.
- Ability to perform work in a stationary position for extended periods.
- Ability to work with physical records or operate a computer or other office equipment.
- In some locations, ability to travel throughout the hospital system.
- In some locations the ability to move up to 25 lbs.
Personal Protective Equipment:
- Follow standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities