Key Responsibilities:  

• Ensures hotel security and safety, including key control and the proper use and storage of hazardous chemicals. 

• Manage room repair processes, including advising managers of needed repairs and issuing work orders. 

•  Inspects guest rooms to ensure housekeeping standards are achieved. 

• Makes sure VIP rooms are provided with appropriate extra amenities and services. 

• Able to perform all duties and responsibilities of housepersons, room attendants and public spaces attendants. 

• Communicates constantly with dispatcher manager to ensure that room status is updated, priority requests are satisfied and reports any accidents or incidents to management.

• Solves any problems in their assigned area (i.e. valuables left unsecured in guest room; DND lights all day long; etc.). 

• Ensures employees report lost articles and provide them to Security.  

• Ensures thorough cleaning of vacant dirty rooms during tight. turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors. 

• Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs. 

• Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings. 

• Model professional conduct and guest relations, coaching staff to achieve high performance and guest satisfaction. 

• Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed. 

• Encourages a positive attitude among employees and treats. guests and fellow employees with courtesy and respect. 

• Provides training for employees regarding department policies and procedures, operation of equipment, and daily tasks. 

• Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance. 

• Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture.

• Other duties as assigned.   

General Responsibilities:  

• Promotes and applies teamwork skills at all times 

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance 

• Complies with hotel uniform and grooming standards 

• Is polite, friendly, and helpful to the guests, management, and fellow team members 

• Attends all appropriate hotel meetings and training sessions 

• Maintains cleanliness and excellent condition of equipment, and work area 

• Executes emergency procedures in accordance with hotel standards 

• Complies with safety regulations and procedures 

• Complies with hotel policies and rules 

• Recycles whenever possible 

• Remains current with hotel information and changes