Key Responsibilities:

Staff Management and Development:

• Oversee recruitment, training, and development of clinic staff, including veterinary technicians, receptionists, and other support staff.
• Develop and manage employee schedules, ensuring adequate staffing levels.
• Foster a positive and collaborative work environment.
• Conduct performance reviews, provide ongoing feedback, and manage conflict resolution.

Operational Efficiency:

• Manage day-to-day clinic operations to ensure a smooth workflow.
• Monitor and streamline clinic processes to improve efficiency and patient care.
• Ensure the clinic adheres to all operational policies and procedures.
• Identify and implement improvements in operational workflows and patient care services.

Financial Management:

• Oversee the clinic’s financials, including budgeting, cost control, and profitability.
• Work with the Operations Director to create and track operational budgets and implement cost-saving initiatives.
• Ensure accurate billing and invoicing procedures are followed.
• Analyze financial reports to identify trends and recommend improvements.

Client Service & Communication:

• Ensure high-quality client care and communication through effective leadership of the support team.
• Address client concerns and feedback in a timely and professional manner.
• Promote a customer-focused culture and improve patient satisfaction.

Compliance and Regulations:

• Ensure compliance with veterinary regulations, safety standards, and clinic policies.
• Keep up to date with state and federal regulations, veterinary practices, and industry trends.
• Assist with inventory management and procurement of veterinary supplies, ensuring compliance with safety standards.

Technology and Systems Management:

• Oversee the implementation and maintenance of clinic management software and other technological tools.
• Manage data systems and ensure records are accurately maintained and accessible.

Marketing and Business Development:

• Support marketing efforts to attract new clients and retain existing ones.
• Develop strategies for clinic growth and profitability in partnership with the Practice Manager.
• Build and maintain relationships with local businesses and community organizations.

Qualifications:

• Bachelor's degree in business administration, Veterinary Technology, Healthcare Management, or related field (preferred).
• Previous experience in an operations management role, preferably in a veterinary or healthcare setting.
• Strong leadership and people management skills.
• Excellent organizational, problem-solving, and multitasking abilities.
• Familiarity with financial management and budgeting.
• Proficiency in clinic management software, Microsoft Office Suite, and other relevant systems.
• Exceptional communication and customer service skills.
• Ability to adapt in a fast-paced, dynamic environment.
• Knowledge of veterinary industry standards, regulations, and best practices is a plus.

Working Conditions:

• Full-time, with some evening and weekend availability required.
• Office and clinical environment.

At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:

•    Comprehensive medical, dental, and vision insurance
•    401(k) matching
•    Generous holidays and paid time off
•    Career development programs
•    Robust health and wellness initiatives

AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.