Property Operations Assistant

Posted:
3/9/2025, 5:00:00 PM

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Operations & Logistics

The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed.  Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors.  Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S.  The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team.  In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending.  Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Key Responsibilities:

  • Document Management & Data Entry: Review, process, and enter property-related documents and information into our systems with precision and efficiency.
  • Property Listings: Post and update rental listings on standard listing services in a timely manner, ensuring that all property details are accurate and complete.
  • Appliance Orders: Assist in ordering appliances and tracking delivery timelines to ensure properties are equipped as needed.
  • Homeowner Association Violations: Organize and track homeowner association violation reports, suggesting follow-up actions as appropriate.
  • Security Deposit Processing: Process security deposit returns for past renters in accordance with local regulations and company policies.
  • Ledger Updates: Update and maintain general ledgers, ensuring accuracy in rent collections and outstanding balances.
  • Collaboration & Communication: Work closely with teams across both U.S. and Costa Rica offices, ensuring smooth communication and support for all operational processes.
  • Quality Assurance: Conduct quality checks on all processed documents and data to ensure accuracy, completeness, and alignment with company standards.

Skills & Qualifications:

  • Strong attention to detail and ability to produce high-quality, error-free work.
  • Ability to manage a high volume of tasks in a fast-paced environment while maintaining accuracy.
  • Proficiency in Microsoft Office Suite (Excel, Word, etc.) and familiarity with property management software.
  • Strong written and verbal communication skills, with the ability to collaborate effectively with teams across multiple locations.
  • A proactive approach with the ability to work independently and manage time effectively.
  • Previous experience in property management or administrative support is a plus, but not required.
  • Knowledge of property management processes (e.g., rent collection, security deposits, property listings) is beneficial.

In-Office: Shift timings 1:30PM – 10:30PM

Our full-time employee benefits include:

  • A competitive compensation package, annual bonus, 401k match

  • Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day

  • Employer-paid benefits (medical, dental, vision, health savings account)

  • Professional career development and reimbursement

  • Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave

  • Backup childcare offered through Bright Horizons

Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.