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JOB SUMMARY:

Greets and assists visitors to the department, both internal and external, via phone or in person, providing answers, taking messages, and forwarding to the appropriate staff member. May be responsible for registering visitors for appointments and procedures, including obtaining insurance information and obtaining payments. May schedule patients for additional exams/services based on orders.  May maintain medical records. May perform other administrative work such as data entry, filing, preparing reports, etc. Work will vary based on department assignment


REPORTS TO:


JOB SPECIFIC RESPONSIBILITIES:

• Greets and assists visitors to the department, both internal and external, via phone or in person,
providing answers, taking messages, and forwarding to the appropriate staff member.
• May be responsible for maintaining schedules/calendars, printing and distributing as required to
the correct designated area.
• May be required to assist with requests for reports, films or any other needs in a professional
and courteous manner.
• May be required to batch money and post payment to the appropriate patient's account and
deposit money with the cashier’s office at the end of each day.
• May be responsible for specific areas of instruction regarding new staff, ancillary personnel and
students.
• May be responsible for registering visitors for appointments and procedures, including updating
demographic information, obtaining insurance information and obtaining payments.
• May be required to enter the patient’s orders into the computer, identifying the appropriate
diagnosis, and inputting the information exactly as provided on the written orders.
• May be required to update all demographic information and insurance plans in the computer
according to the information the patient provides.
• May be required to attach the appropriate labels to the initial charge sheet as soon as they are
printed, update the daily log, noting the time the patient arrived. Deliver the paperwork to the
appropriate area in a timely manner.
• May be required to have the patient prepare for the exam as needed or as specified by a
technologist, providing patient with the appropriate prep instructions for the procedure. 
• May be required to notify the correct modality when the patient is ready to begin the procedure
and the proper paperwork is completed.
• Attends all department staff meetings, and any additional called meetings for clerical staff only.
• Performs any additional duties as requested or required. 


EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent
• Experience as a receptionist, patient access representative, or similar administrative role
preferred.


REQUIRED LICENSURES/CERTIFICATIONS/REGISTRATIONS:

May be required to obtain/maintain CPR certification depending on the department.


SKILLS AND ABILITIES:

• Demonstrated organizational skills and attention to detail.
• Knowledge of office management systems and procedures.
• Ability to operate general office equipment.
• Demonstrated written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software.
• Ability to maintain confidential information.
• Ability to handle problems, interruptions, and other stressful situations in a professional manner.
• Maintains up-to-date knowledge and adheres to department and UMC Policies & Procedures.


INTERACTION WITH OTHER DEPARTMENTS AND OTHER RELATIONSHIPS:

Interacts with all visitors to the department which may be patients, family members or staff from other departments within UMC or TTUHSC.  


PHYSICAL CAPABILITIES:

Work requires frequent sitting and walking. Stressful atmosphere at times with many emotional demands. Must possess near visual acuity to read documents and computer records.  


ENVIRONMENTAL/WORKING CONDITIONS:

• This position is subject to inside environmental conditions with protection from weather, but not
necessarily temperature changes.
• Occupational risk for blood born pathogens is minimal.


DIRECT REPORTS:

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.​*