Hello,

Thank you for your interest in career opportunities with the University of Mississippi Medical Center.  Please review the following instructions prior to submitting your job application:

• Provide all of your employment history, education, and licenses/certifications/registrations.  You will be unable to modify your application after you have submitted it.
• You must meet all of the job requirements at the time of submitting the application. 
• You can only apply one time to a job requisition. 
• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.

After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.

Thank you,

Human Resources

Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/

license.  You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:

R00047578

Job Category:

Professional and Technical

Organization:

SOM-Int Med-Management

Location/s:

Main Campus Jackson

Job Title:

Associate Director of Ambulatory Access Management - Medicine

Job Summary:

To assist and coordinate the activities of the university physicians ambulatory access center in order to establish market driven customer support, supervision of access and scheduling staff, and facilitate personal positive relationships with the general public, patients, referrals and university physicians, and university medical center through the provision of exemplary customer service.

Education & Experience

Bachelor’s degree and three (3) years of patient scheduling or clinical operations experience, including at least one (1) year in a supervisory role.

Certifications, Licenses or Registration Required:

N/A

Knowledge, Skills & Abilities

Knowledge of call management center operations. Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources. Skill in the use of personal computers and call center software and hardware. Verbal and written communication skills. Interpersonal and problem resolution skills. Ability to coordinate, direct and evaluate operational activities.

Responsibilities:

• Assist in the design, establishment, and the maintenance of an organizational structure and staffing to accomplish customer service goals and objectives; supervises employees to include work allocation, scheduling, training, evaluation, and problem resolution.
• Collaborates in the preparation of the annual operating, capital, and information technology budgets; monitors expenditures, implements cost containment measures, and directs expenditure reductions as necessary.
• Collaborates with the director to develop quantitative goals and objectives for developing customer-service culture for University of Mississippi Healthcare; monitors and evaluates programmatic and operational effectiveness through needs assessments, utilization statistics, and cost/benefit analysis and recommends changes as necessary.
• Collaborates in the organization and monitoring of the department's call management process; interfaces with information systems and telecommunications departments and/or outside vendors to troubleshoot and resolve system and software problems.
• Assists the director in the liaison with all levels of administration, physicians, and other affiliates to improve or expand services and to facilitate the resolution of problems; develops measures to inform and educate internal and external customers of available departmental services.
• Works with the director and assists with implementation of a two-way communication system to increase employee satisfaction; creates a culture of ownership through an understanding of University of Mississippi healthcare goals and objectives.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands:
Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional travelling to offsite locations, frequent activities subject to significant volume changes of a seasonal/clinical nature, frequent work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 75 pounds, occasional climbing, occasional crawling, frequent crouching/stooping, frequent driving, frequent kneeling, occasional pushing/pulling, constant reaching, constant sitting, constant standing, constant twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:

Full time

FLSA Designation/Job Exempt:

Yes

Pay Class:

Salary

FTE %:

100

Work Shift:

Day

Benefits Eligibility:

Grant Funded:

No

Job Posting Date:

12/15/2025

Job Closing Date (open until filled if no date specified):