Job Title

Customer Sales Support Representative (CSSR)

Country

Ghana

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, services, and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 160 countries.

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. While discussing the best opportunity for you today, we are already thinking ahead to the best opportunity for you tomorrow. So now we challenge you: Think one step further, and then take it!

Our commitment to sustainability is unwavering, and we conduct business responsibly and ethically. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

At Sandvik, we recognize that we are strengthened by our diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity Employer, and we encourage applications from women and people of all backgrounds.

The Role

As a Customer Sales Support Representative (CSSR), you will play a vital role in supporting the sales of a diverse range of Sandvik products, including crushing parts, rock drills, rock tools, and rock breakers. You will actively drive the promotion and sales of parts and tools to support customers by aligning with their specific needs and delivering exceptional service.

Key Responsibilities Include:

• Identifying and pursuing sales opportunities, converting leads into successful transactions.
• Managing customer inquiries and generating accurate quotations.
• Proactively initiating calls to assess fleet status, address concerns, and explore new business opportunities.
• Ensuring timely processing of customer orders with attention to detail.
• Managing backorders proactively, ensuring swift resolution and minimizing delays.
• Conducting customer visits as necessary to strengthen relationships and identify sales opportunities.
• Escalating critical "priority 1" orders or inquiries to PSSR/TSSRs for prompt resolution, keeping customers informed throughout the process.
• Expediting customer orders and managing outstanding actions from backlog reports to ensure timely fulfillment.
• Collaborating with the supply chain network to follow up on outstanding items and ensure smooth operations.
• Adhering to Sandvik’s core values and strictly complying with all current policies and procedures to ensure that every action reflects the company’s commitment to quality and customer satisfaction. Consistently upholding the highest standards of integrity and service in all interactions and operations.

Qualification

• Business Administration (HND/Degree in Logistics & Supply Chain, Marketing), or an equivalent qualification.
• Part qualification in CIPS/CIM or an equivalent certification.
• Intermediate proficiency in MS Office applications; familiarity with Aurora Software or SAP is advantageous.
•  minimum of two years of experience in a similar role. Sales experience is desirable.
• Strong interpersonal and listening skills, with the ability to build and maintain positive relationships.
• Excellent communication and presentation abilities.
• Ability to effectively work as part of a multi-disciplinary team.
• Adhere to all SMR policies and procedures, especially the SHEQ Policies

Reporting Relationship

Customer Support Center Supervisor

Application 

For immediate consideration, please apply to the Customer Sales Support Representative before January 24, 2025, on the Sandvik intranet, Job ID: R0074573

Thank you for your interest. Please note that only shortlisted candidates will be contacted for interviews.

Hiring Location

Pakyi - Kumasi