Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Role: Staff Engineer
Location: Bangalore-Manyata Tech Park (Hybrid)

Business & Team

The Case Management Platform (CMP) team is responsible for driving the architecture, design and governance technology roadmap for the Group.

Group Operations are the transaction champions of Enterprise Services — working to ensure the production, validation and fulfilment of all consumer and commercial financial transactions and trades on behalf of the Group. 

Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.  

Impact & contribution

Lead the Case Management Capability in providing flexibility to meet the needs of Case Management projects, offering services from the bottom (infrastructure/ software) to the top (business casing/ POC/ solutioning) or individual expertise (design/ built/ test/ run).

The Case Management Platform owner must maintain and build productive relationships with the following individuals:

• Customers of the Case Management Platform.
• Architects
• Delivery teams
• Business Unit (BU)
• Resource Managers
• Vendors and third party suppliers

Roles & Responsibilities

• Effectively manage relationships and communications with project stakeholders, including customers and delivery teams
• Structure project team for success incorporating required skills from within the Group and sourcing resources from delivery partner organisations
• Manage relationships with vendors and third-party suppliers       
• Undertake any other tasks assigned by your manager that you have the capability to perform safely in line with relevant internal Bank policies and external regulatory requirements.
• Develop and maintain relationships so as to have line of sight to, and understanding of, all ongoing and emerging projects and initiatives.
• Champion thought leadership for the process architecture and develop options for improving and updating current capability.
• Act as an escalation, advice, and decision-making point for Pega Case Management.
• Provide decision transparency to direct manager and Architecture LT to facilitate and foster an open culture of self-governance.
• Review and contribute to all reference architecture and Platform initiatives which impact or involve Pega.
• Act as a role model by consistently displaying leadership behaviour that encourages productive working relationships and a strong performance culture, as well as an open, creative, and innovative approach to the case management platform.
• Monitor emerging technologies, industry developments, directions, and best practices.
• Enforce best practices in PEGA architecture / design / coding.

Essential Skills

Advertising End Date: 01/09/2024