Posted:
1/11/2026, 5:46:45 PM
Location(s):
Layla, Riyadh Province, Saudi Arabia ⋅ Riyadh Province, Saudi Arabia
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
IT & Security
Workplace Type:
On-site
Job Description:
Responsibilities
Monitor enterprise IT infrastructure, applications, and services using dashboards, monitoring tools, and event management systems.
Detect, log, and escalate incidents and alerts in accordance with standard operating procedures (SOPs) and SLAs.
Perform first-level triage and basic troubleshooting to resolve or route issues efficiently.
Communicate real-time system outages and performance degradation to relevant support teams and management.
Maintain detailed and accurate incident tickets and operational logs.
Follow predefined workflows and participate in major incident bridges when needed.
Support scheduled and ad-hoc health checks and reporting tasks.
Collaborate with internal support teams to ensure service availability and timely incident resolution.
Participate in shift-based operations (including night/weekend shifts, if required).
Basic Qualifications:
Bachelor’s degree in information technology, Computer Science, or a related field.
0–1 years of experience in IT support, NOC, helpdesk, or system monitoring roles (internships or training programs accepted).
Basic knowledge of IT infrastructure components (servers, networks, databases).
Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, Zabbix, Dynatrace, or similar) is a plus.
Understanding of ITSM tools (e.g., ServiceNow, Remedy, Jira Service Desk).
Awareness of incident, problem, and change management processes (ITIL preferred).
Other Qualifications:
ITIL Foundation Certification (optional but preferred).
Exposure to scripting (e.g., PowerShell, Bash) or automation tools is a plus.
Knowledge of SLAs, KPIs, and enterprise-level support environments.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Website: https://ioscm.com/
Headquarter Location: Newcastle Upon Tyne, Newcastle upon Tyne, United Kingdom
Year Founded: 2012
Industries: E-Learning ⋅ Education ⋅ Logistics ⋅ Procurement ⋅ Supply Chain Management ⋅ Warehousing