About the Role

We are seeking a Senior Site Reliability Engineer (SRE) to play a pivotal role in ensuring the reliability, scalability, and performance of our infrastructure. This is a mission-critical role, requiring someone who can address both external product reliability and internal platform demands while contributing strategically to organizational objectives.

You will balance hands-on technical work with leadership in reliability initiatives, driving improvements across our platform and collaborating with stakeholders at all levels. This position is crucial to maintaining operational excellence as we navigate complex compliance standards and evolving business needs.

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Responsibilities

Strategic and Leadership Responsibilities

• Drive the development and enhancement of reliability frameworks and processes.
• Collaborate with VPs, managers, and cross-functional teams, presenting monthly reliability reports and real-time data analysis.
• Lead initiatives to address key operational challenges and identify areas for process innovation.

Technical Responsibilities

• Design, build, and maintain reliable and scalable infrastructure using Azure (90%) and AWS (10%).
• Automate infrastructure and operational tasks with Kubernetes, Terraform, Jenkins, and GitHub Actions.
• Develop and refine monitoring solutions using tools like Grafana, Prometheus, ELK Stack, and Azure Monitoring.
• Manage incident response and conduct post-mortem analyses to improve system resiliency.
• Provide Level 3 operational support, including on-call availability (preferred).
• Address gaps in automation and optimize existing processes.

Compliance and Reporting

• Ensure systems comply with ISO 27001 and SOC2 standards.
• Develop and improve reliability metrics and their communication to stakeholders.

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Qualifications

Technical Skills

• Expertise in cloud infrastructure, particularly Azure and AWS.
• Strong experience with containerization and orchestration (Kubernetes) and infrastructure-as-code tools (Terraform).
• Proficiency in CI/CD pipelines (Jenkins, GitHub Actions) and monitoring tools (Grafana, Prometheus).
• Experience with secrets management tools such as HashiCorp Vault and incident management platforms like OpsGenie.

Experience

• 7+ years in Site Reliability Engineering, DevOps, or similar roles.
• Proven track record of managing complex cloud environments and driving operational improvements.
• Familiarity with compliance frameworks such as ISO 27001 and SOC2.
• Experience presenting technical data and initiatives to executive-level stakeholders.

Soft Skills

• Exceptional communication skills to collaborate across diverse teams and organizational levels.
• Strong analytical mindset to address reliability challenges and identify innovative solutions.
• Ability to work in a fast-paced environment and meet urgent deadlines.

 

Why work for Launchpad?

• 100% remote
• People first culture
• Excellent compensation in US Dollars
• Hardware setup for working from home
• Work with global teams and prominent brands based in North America, Europe, and Asia
• Training allowances
• Personal time off (PTO) for vacations, study leave, personal time, etc.
• ...and more!