HedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic process automation, intuitive digital programs powered by machine learning, and enhanced by an extensive proprietary transaction data set. HedgeServ’s entrepreneurial and innovative spirit cultivates a productive and agile environment enabling its team to anticipate clients’ needs and consistently deliver solutions in real time. Led by the most experienced team of industry experts, HedgeServ with 1,500+ professionals around the globe expertly provides customizable solutions for their clients’ risk, portfolio management, middle office, investor relations, accounting, regulatory, compliance, and tax services. Since its inception in 2008, HedgeServ has received numerous accolades, including Top Overall Administrator and #1 rankings for Fund Accounting, Reporting & Reporting Technology, Client Service, Investor Services, Alternative Fund Expertise, and Regulatory Expertise.

HedgeServ is a progressive company with continuously evolving ways of working to ensure a future-focused mindset. Our employees benefit from a robust career development framework and clear learning paths which outline career trajectory, training and progression plans. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. HedgeServ was recognized as a Next Gen employer by RippleMatch on its list of 100 top workplaces for Generation Z for 2022. HedgeServ operates 13 offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, Philippines and Australia.

Job Description

The successful candidate will work to support proprietary applications that independently value clients’ portfolios. Troubleshooting and analyzing issues reported by internal and external users and assisting in the resolution and escalation of issues. Our users consist of external clients as well as HedgeServ’s back, middle and front office teams.

This role will specialize in dealing with issues regarding transaction processing and calculation issues, e.g. calculation of market value, realized P&L, interest income. As a result, an in-depth knowledge of accounting and financial products is a must. Congruent to this, there is a strong technical aspect to the role. While the support team has established processes and problem-solving guidelines, there will be situations where there are no guidelines and therefore the ability to be innovative is a key requirement.

This is a great opportunity to gain a diverse understanding of all financial markets and products traded globally as well as the technical aspects of the financial services industry. Training will be provided through a structured induction program to gain knowledge of HedgeServ’s business and applications. Specific training in this role will be provided on-the-job through close collaboration with other team members.

Responsibilities

• Work closely with various teams to resolve support tickets logged by the application users in an effective manner
• Analyze transactions and investigate how figures are being calculated
• Investigate reporting queries by analyzing how the report gets its data and the calculations used
• Query database tables to assist in the resolution of tickets
• Troubleshoot application bugs and identify gaps in the system for development and propose workable solutions
• Research and troubleshoot to resolve tickets and document new processes and guidelines
• Strategize with the team daily and develop more efficient processes and procedures

Education

• Accounting or Finance Degree graduate

Skills

• Strong accounting and financial product knowledge
• Strong understanding of the financial markets
• Strong IT literacy
• Experience in SQL and knowledge of databases is an advantage
• Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other
• The ability to build from past experiences and to continuously improve
• Ability to learn quickly to adapt to challenges in a dynamic environment
• Self-motivated and solid team player
• Strong verbal and written communication skills
• Well organized and an understanding of the need for 100% accuracy
• Amenable to work during US hours