At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

Job Description

The successful candidate will work to support proprietary applications that independently value clients’ portfolios. Troubleshooting and analyzing issues reported by internal and external users and assisting in the resolution and escalation of issues. Our users consist of external clients as well as HedgeServ’s back, middle and front office teams.

This role will specialize in dealing with issues regarding transaction processing and calculation issues, e.g. calculation of market value, realized P&L, interest income. As a result, an in-depth knowledge of accounting and financial products is a must. Congruent to this, there is a strong technical aspect to the role. While the support team has established processes and problem-solving guidelines, there will be situations where there are no guidelines and therefore the ability to be innovative is a key requirement.

This is a great opportunity to gain a diverse understanding of all financial markets and products traded globally as well as the technical aspects of the financial services industry. Training will be provided through a structured induction program to gain knowledge of HedgeServ’s business and applications. Specific training in this role will be provided on-the-job through close collaboration with other team members.

Responsibilities

• Work closely with various teams within the firm to resolve support tickets logged by the application users in an effective manner
• Analyze General Ledger (GL) postings and investigate how figures are being calculated
• Investigate reporting queries by analyzing how the report gets its data and the calculations used
• Query database tables to assist in the resolution of tickets
• Troubleshoot application bugs and identify gaps in the system for development and propose workable solutions
• Research and troubleshoot to resolve tickets and document new processes and guidelines
• Strategize with the team daily and develop more efficient processes and procedures
• Hybrid working arrangements – may be required to spend time working in the office as well as working from home.
• Amenable to work during US hours

Education

• Accounting or Finance Degree graduate

Skills

• Strong accounting and financial product knowledge
• Strong understanding of the financial markets
• Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other
• Strong IT literacy
• Experience in SQL and knowledge of databases is an advantage
• The ability to build from past experiences and to continuously improve
• Ability to learn quickly to adapt to challenges in a dynamic environment
• Self-motivated and solid team player
• Strong verbal and written communication skills
• Well organized and an understanding of the need for 100% accuracy