Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Product Owner – Disruption Management

Role Overview

We are seeking a Product Owner, Disruption Management to own the vision, strategy, and execution of products that help airlines detect, manage, and recover from operational disruptions. This role is responsible for managing the current SabreSonic Service Recovery products while leading the evolution towards Sabre Mosaic Disruption Management.

This role focuses on intelligent reaccommodating, scalable automation, and seamless traveler and agent experiences across air and non‑air services. You will work cross‑functionally with engineering, delivery, UX and commercial teams to drive measurable outcomes, including improved operational efficiency, reduced manual servicing, and prevention of revenue leakage.

Key Responsibilities

• Define and own the product vision, roadmap, and priorities for Disruption Management products

• Translate airline operational challenges into clear, outcome-driven product outcomes

• Balance short term operational needs with long‑term evolution towards Sabre Mosaic

• Track competitive landscape and industry trends in service recovery, self‑service, and automation

• Write clear business requirements, user stories, and acceptance criteria

• Prioritize and manage the product backlog

• Partner closely with engineering, delivery, care, UX and commercial teams to deliver scalable, high‑quality solutions

• Work with Data & Analytics and Sabre Labs to leverage real‑time data, rules, and intelligent decisioning

• Support Sales Engineering, Delivery, and Customer Care with product expertise and demos

• Drive measurable outcomes for airline customers, including operational efficiency, reduced manual servicing, improved customer satisfaction, and revenue protection

Qualifications

• Proven experience as a Product Manager, or delivering complex, workflow‑driven products

• Strong customer empathy and ability to translate operational problems into product solutions

• Experience working in agile product teams and managing backlogs end‑to‑end

• Excellent communication and stakeholder‑management skills, with the ability to lead through influence

• Analytical mindset with comfort using data to inform decisions

• Experience in airline, travel, transportation, or large‑scale operational systems

• Familiarity with disruption management, service recovery, or order/PNR‑based servicing

• Experience with B2B SaaS or platform‑based products

• Exposure to AI/ML‑driven decisioning or event‑driven systems

Work arrangements

• Hybrid working mode; 3 chosen days from the office in a week

• Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs

Paid time off

• Year-End-Break: enjoy additional fully paid days off during the last week of the year

• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card

• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax

• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury

• Baby Bonus: benefit from one-time allowance on childbirth or adoption 

• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services

• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package

• Employee Assistance Program: find help in free, confidential program with a certified counselor

• Mindfulness & meditation apps: take care of your mental and physical health

• Life insurance: sign up for free, high coverage life insurance program

Career development

• Professional development: access to e-learning platforms as well as join Sabre live learning sessions

• Certification and tuition reimbursement

• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

And more

• Car and bike parking 

• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well

• No dress code

• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more

• Attractive Referral Bonus: earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

Sabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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