Posted:
10/10/2024, 5:00:00 PM
Location(s):
North Las Vegas, Nevada, United States ⋅ Nevada, United States
Experience Level(s):
Senior
Field(s):
Operations & Logistics ⋅ Sales & Account Management
Why Work for Saddle Creek?
Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.
Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.
Department: Fulfillment Operations
Location: North Las Vegas
Position Description
The Director of Fulfillment Operations will provide fulfillment operations, customer service leadership, oversight, and continuous improvement in an omnichannel fulfillment environment. This position will oversee day-to-day operations with full accountability for service and financial performance results. This role will direct all aspects of the fulfillment operations to ensure the most efficient processes are practiced while working with customers to meet their fulfillment business needs. Maintaining superior employee morale and a safe work environment while adhering to company policies and procedures are essential for this leadership role.
Responsibilities
Provides leadership and direction for fulfillment operations
Develop and manages through a budget process
Using a collaborative approach, continually evaluate, measure, and refine processes to improve service, quality, and efficiency
Improve customer satisfaction through solid relationships, service levels, and quality
Incorporate LEAN practices and methodologies within the facility
Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns
Provide strategic leadership and guidance to develop, coach, and mentor support staff
Provides timely and accurate monthly reporting, ensures proper billing
Work closely with sales in support of new customer solutions, pricing, facility tours, and customer presentations
Identify new business opportunities and implement new solutions within the existing customer base
Manage value-added services, including call center, reverse logistics and kitting and assembly
Manage relationships with vendors and corporate functional teams to ensure business objectives are achieved within company policy
Ensure company procedure, policies, and culture are executed and practiced effectively
Ensures company compliance with all relevant regulatory requirements
Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements
Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing
Lead and support the implementation of new and upgraded systems, as required
Qualifications
Education/Experience
Bachelor’s Degree - preferably in Supply Chain Management, Business, Logistics, or related field
Must possess 3-5 years of operations experience in a multi-channel order fulfillment business environment
Minimum of 10 years of overall experience in the distribution/logistics industry
Must possess at least five years of management experience
Knowledge, Skills, and Abilities
Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems.
Ability to be comfortable with strategy and forecast with senior-level executives at client companies
Ability to think critically and creatively to meet and exceed client demands
Displays excellent team leadership
Solid understanding of business financial management (budgets, profit, and loss, forecasting/planning)
Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint
Strong analytical skills
Ability to write reports, business correspondence, and procedure manuals
Ability to perform complex business analysis and decision-making.
Ability to think critically about existing processes and technology solutions
Ability to effectively present information and respond to questions from groups of managers, clients, and the public
Ability to read, analyze and interpret policies and contracts
Success Attributes
Build and lead teams to measure and manage metrics to achieve operating targets
Problem-solving, process improvement, analyzing information, and quick decision making
Build and develop strong business relationships with the team, customers, and vendors
Effectively influence and drive consensus stakeholders
Adaptive leadership style that promotes collaboration, teamwork, and innovation
Ability to act and react swiftly to continuous change
#LI-SB1
Benefits package including medical, dental, vision, HSA, and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability
Saddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the Pay Transparency Nondiscrimination Provision here. View the E-Verify Posting here.
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [email protected] and let us know your contact information and the nature of your request.
Website: https://sclogistics.com/
Headquarter Location: Lakeland, Florida, United States
Employee Count: 1001-5000
Year Founded: 1966
IPO Status: Private
Industries: Supply Chain Management