Work Flexibility: Hybrid

For our innovative Mako robotics system, we are looking for a Mako Product Specialist to cover the clinical field service in Britany.

The Mako enables surgeons to have a more predictable surgical experience when performing joint replacement surgery (hip, knee).

With your strong communication skills, you will brief the assigned customers and provide them with intensive on-site guidance before and during surgical procedures in all areas of application of the Mako Robotics System.

After an intensive training and onboarding phase of 6 months including certification, you will work within a highly engaged team that truly cares about making healthcare better by providing best customer product support with a high level of personal responsibility.

As a Mako Product Specialist at Stryker, you will help transform orthopedic surgeries around the world and help us achieve our mission of making healthcare better.

In this role, you’ll be a resident expert in everything concerning the Mako robot – our newest product used in robotic-arm assisted surgery.

Learn more about what a Mako Product Specialist does at Stryker and get to know Avnish:

https://www.youtube.com/watch?v=UbSzewU_YdY   

Learn more about the Mako robot:

https://www.youtube.com/watch?v=s-hSfOKrAZI  

https://www.stryker.com/us/en/portfolios/orthopaedics/joint-replacement/mako-robotic-arm-assisted-surgery.html

What you will do

• Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision.

• Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.

• Provide complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements Maintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to District Sales Manager.

• Solve product problems for customers in an expeditious manner.

• Provide prompt and accurate complaint reports per the requirements of MAKO’s quality system. Provide feedback on product design to improve performance and customer satisfaction. 

• Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts.

• Collaborate with Sales Representatives and Marketing to increase public awareness. Partner with other cross functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume. Support company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value.

• Obtain purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products.

What we are looking for?

• Strong communication and interpersonal skills to collaborate with all levels of a medical department (Head of Dept., Sr. & Jr. surgeons, nurses, surgical techs, central sterile processing techs)

• High level of stress resistance, demonstrated problem solving skills to analyze and troubleshoot potential problems and strong customer focus

• Natural talent to understand and connect with others

• Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications

• Demonstrated detail orientation

What you need

Required:

• Bachelor’s degree within the field of biomedical engineering, medical technology, health sciences or Medical Certification

• Fluency in French and English is required (Native or C2) and English (ideally C1, minimum B2).

• Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)

• Valid driver’s license

Preferred:

• Master’s degree within the field of biomedical engineering, medical technology, health sciences

• Work experience in a sales and/or technical environment (medical, pharmaceutical, healthcare industry) as clinical support specialist, nurse, physiotherapist, application specialist, product specialist, paramedic or similar.

• Experience with clinical training and education programs

• Orthopedic surgery experience

What We Offer                            

• Company Car. As this is a field-based role with regular on-site meetings with customers, you will be provided with a customized company car including fuel card and all services.

• MAKO Product Training. To become a certified MAKO Product Specialist, you will complete a 6-month product training in English including co-travelling, surgery’s observation in the operating room and a final exam.

• Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.

• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.

• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.

• Competitive salary. With us, you will receive a competitive salary commensurate with your job.

• Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.

Travel Percentage: 50%