City, State:

New York, New York

Hourly Salary: $15.63 + Tips

 

The purpose of the LOUNGE SERVER is to take food, beverage and cocktail orders according to hotel brand standards and enter those orders quickly and with accuracy into the POS system.  Coordinate with the bartender to ensure timely service and consistently provide the highest quality of customer service at all times. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•              Assist and approach all guests in a sincere, courteous and service-oriented manner, and whenever possible, goes the extra mile to ensure total guest satisfaction.
•              Perform cashier duties following both Stonebridge Companies and the Franchise standards, while ensuring quality service and guest satisfaction.
•              Thoroughly and correctly set up the server station and ensure supplies are property stocked.
•              Keep station clean, set up and take down station tables appropriately.                                                                     •                    Completes necessary side-work as per schedule.
•              Knowledgeable about all menu items and beverages served, their garnish, contents and preparation              methods.  Can answer guest’s questions regarding such with confidence and accuracy.
•              Utilize suggestive selling techniques to increase check averages.
•              Must complete and maintain up-to-date alcohol serving class, such as TIPS or other state approved classes.
•              Adhere to all local and national liquor laws.
•              Check guest order prior to serving to ensure that appearance, temperature and portions are correct.
•              Take order accurately and follow proper cashiering functions by completing/closing guest checks and          submitting information into POS system.
•              Follow prescribed procedures in serving liquor.  
•              Attend meetings/training as required by management.
•              Must be of legal age to serve alcoholic beverages, according to local state laws.
•              Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal            periods in compliance with standards.
•              Maintains high standards of personal appearance and grooming, which include compliance with the dress   code.
•              Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.
• Monitors own work to ensure quality.
• Provides the best possible service to clients and customers. 

Associate demonstrates acceptable PRODUCTIVITY standards

• Meets or exceeds productivity standards. 
• Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Responds to requests for service and assistance. 
• Demonstrates the desire and ability to provide high quality service to both internal and external customers. 
• Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

• Asks for and offers help when needed. 
• Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow up. 

EDUCATION AND EXPERIENCE REQUIREMENTS:

A high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred.
Minimum of one year of serving experience preferred.
Must complete and maintain up-to-date alcohol serving class, such as TIPS or other state approved classes.

QUALIFICATIONS

•              Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write       simple correspondence.  Ability to effectively present information in one-on-one and small group situations             to customers, clients, and other employees of the organization.
•              Ability to interpret and perform basic math functions.
•              Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT:

Most work is conducted in an environment with temperature control and natural and artificial light.  There could be frequent exposure to the outdoors.

PHYSICAL DEMANDS:

•    Stand more than 2/3 of the time
•    Walk more than 2/3 of the time
•    Sit less than 1/3 of the time
•    Reach with hands and arms more than 2/3 of the time
•    Lift up to 50 pounds.
•    Push / pull up to 50 pounds.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.