Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

Job Summary:

The position of Sr. Service Center Technician is responsible for troubleshooting, service, repair and maintenance of Xylem products (pumps, electrical and electronic equipment) in a safe and efficient manner in a Xylem Service Center, customer job site or via phone.

Essential Duties/Principal Responsibilities:

• Troubleshoot electrical systems and pump end issues and repair/rebuild as necessary
• Perform routine inspections, preventative maintenance and service various products as directed. Diagnose and report any damage to the Manager.
• Create an accurate and legible parts and repair list, manually or digitally, for assigned product. Review list of parts with Manager and obtain approval to continue with servicing and repair.
• Test all repaired equipment for proper operation and quality.
• Assist customer and/or Xylem personnel with setting up pumping systems on customer job sites as needed. Assist in the performance of start-up duties and ensure any problems are resolved.
• Maintain a safe work environment by following EHS&S guidelines, policies and best practices.
• Participate in weekly on-call rotation schedule to assist customers after hours.
• Perform related duties as assigned.
• Perform on-site start-up service for specified Xylem Water Solutions products.
• Provide installation assistance for Xylem Water Solutions products to contractors, customers and OEM for designated Xylem Water Solutions products.
• Perform on-site repairs with the aid of the “Shop-On-Wheels” or other mobile service vehicles and equipment, as assigned.
• Troubleshoot units and components of various systems employing Xylem Water Solutions products.
• Provide technical and labor assistance in other areas of the service operation when not actively performing field service functions.
• Disseminate service information and provide informal/hands-on training at customer’s locations.
• Maintain accurate service records.
• Maintain service vehicle, tools and equipment provided for the execution and delivery of service products in an operational and clean condition.
   

 Qualifications: Education, Experience, Skills, Abilities, License/Certification:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and ability to perform essential duties.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
 

• Ability to diagnose mechanical and electrical issues
• Thorough understanding of the methods, materials, tools and techniques used in equipment repair and maintenance
• Knowledge of DC electric components
• Knowledge of 3-phase and single-phase systems and motors
• Ability to work independently with little or no supervision; self-motivated and self-directed
• Ability to safely operate hand tools, power tools and lifting equipment
• Ability to communicate effectively with customers, co-workers and managers both verbally and in writing
• Ability to demonstrate logical troubleshooting processes
• Basic understanding of multi-meter and meg-ohm meter operation
• Basic understanding of pump station electrical controls and monitoring devices
• Knowledge of variable frequency drives (VFD) and/or soft start systems
• DOT Medical card or ability to obtain (CDL not required)

 

Specialized Knowledge Preferred – Including any required certificates, licenses and registration

 

• Ability to read wiring schematics and have a basic understanding of pump station electrical controls and monitoring devices.
• The ability to program PLCs, VFDs and other electronic components used in the motor controls industries
• Knowledge of SCADA controls and integration of MODBUS communication
• Demonstrate logical troubleshooting processes
• Requires a functional understanding of the theory and practical application of pumping systems and the ability to discuss and convey; theories, specifications and practices, with Operators, Contractors and Engineers.

Education and or/Experience:

• High school diploma or equivalent required. Two-year technical training or equivalent preferred
• Three to five years of experience and/or formal training or combination of education and training
• Three to five years of equipment maintenance experience preferred
• Two years electrical panel troubleshooting and maintenance experience preferred

 
Additional Information:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

• Heavy lifting (up to 50 pounds)
• Full range of physical motions (standing, walking, bending, stooping, lifting, twisting, kneeling, climbing) continually throughout 8 hours

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

• Shop/field environment: exposure to all outdoor weather conditions; intermittent exposure to shop noise and fumes all within limits of OSHA standards
• Manufacturing environment: may be exposed to loud noises, changing temperatures, machinery with moving parts and various materials
• Extended hours as needed (weekends, overnights, overtime and on-call rotations)
• Travel as required to fulfill the duties listed above or as required by the Company

 

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees assigned to this position.  It shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Xylem reserves the right to modify this job description or require that other tasks be performed as required by the business or job circumstances. (for example, but not limited to, personnel changes, technical developments, business needs, etc).

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

WHAT WE CAN OFFER YOU:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays
• Generous retirement savings plan
• Customizable health, dental and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave
• Tuition Reimbursement
• Company Wellness Program
• Employee Discount Program

Salary range:

$45,000.00 - $72,000.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.