Our associates celebrate lives. We celebrate our associates.

Supervise and lead the Interment Office in providing a premier level of customer service. Responsible for maintaining customer service standards in accordance with company’s strategic plan, including general supervising standards, staff supervision and development.

Essential Job Functions:  Must be able to perform the essential functions of the job with or without reasonable accommodations:

Key Responsibilities

Business Operations –

• Provide a high level of customer service to families, vendors, and internal departments while supporting customer satisfaction goals.
• Identify and address potential service issues proactively and resolve concerns through effective communication and problem-solving.
• Review and manage interment and disposition documentation to ensure accuracy and compliance with company policies and state and federal regulations.
• Maintain accurate records and stay informed of updates to cemetery, crematory, mortuary, and public health regulations.
• Ensure goods, services, pricing, and product displays are accurate and aligned with company standards.
• Identify opportunities to improve processes that enhance customer experience and internal workflows.
• Communicate regularly with outside mortuaries, vendors, and internal departments to ensure smooth coordination of cemetery services.
• Monitor call quality and support team performance to maintain service standards and call response expectations.
• Participate in rotating Manager on Duty coverage, including weekends and holidays.

Leadership –

• Lead and support team members through clear communication, coaching, and recognition of strong performance.
• Conduct regular staff meetings and maintain open two-way communication with the team.
• Provide performance feedback, development guidance, and support employee growth.

Compliance & Risk Management –

• Ensure office operations comply with all company policies and applicable state and federal regulations.
• Review documentation related to the disposition of remains to ensure accuracy and proper filing.
• Stay informed on changes in laws and industry regulations and update processes when necessary.

Human Resources & Team Development –

• Maintain appropriate staffing levels and schedules based on workload and team needs.
• Support recruitment, onboarding, and training of interment office staff.
• Foster a safe and respectful work environment and address performance issues when necessary.

Qualifications –

• Required: Knowledge of cemetery operations, including interment permits, burial documentation, and escort coordination, to support funeral processions and cemetery services.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supervising or leading a team preferred.
• Familiarity with regulatory requirements related to the death care industry is a plus.

Key Competencies:

The Interment Office Supervisor is expected to demonstrate strong performance in the following areas:

• Open Communication
• Relationship Building
• Personal Leadership
• Commitment to Quality
• Business Focus
• Customer Focus

Performance in these competencies is evaluated as part of the annual performance review.

Experience and Education:

• 5+ years of experience in the funeral or cemetery services industry required
• 5+ years of customer service experience required
• 2+ years of supervisory or management experience required
• Cemetery Arrangements Specialist training required
• Knowledge of cemetery operations, permits, burial documentation, and funeral escorts required
• Licensed Funeral Director (preferred)
• Licensed Cemetery Manager (preferred)
• Bachelor’s degree or equivalent experience (preferred)
• Demonstrated ability to coach, train, and develop high-performing teams
• Strong communication and interpersonal skills
• Ability to proactively and professionally handle customer concerns
• High level of accountability, initiative, and ownership
• Valid California driver’s license with a good driving record

Compensation:

$80,000/yr - $90,000/yr

Exact compensation may vary based on skills, experience, and location.

Benefits (dependent upon eligibility):

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Supervising/management role that requires working with and leading associates. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 90601

Category (Portal Searching): Cemetery Maintenance

Job Location: US-CA - Whittier