Director Of Enterprise Solutions 

 

About Invisible

Invisible Technologies is the AI training and scaling partner for the leading foundation model providers, enterprises, and governments, bridging the gap between AI potential and production. Invisible’s unique AI Process Platform combines elite global human expertise, cutting-edge technology, and deep institutional knowledge gained by training 80% of the world’s leading AI models. Trusted by AWS, Microsoft, and Cohere, we have an unparalleled ability to operationalize AI for real-world applications. Our explosive growth landed us the #2 spot on the Inc. 5000 in 2024, closing the year on $134m in revenue.

About The Role

As an operational innovation company, operations are the heart of the value that we deliver to our clients. We are seeking a dynamic and results-driven Operations Manager to accelerate our AI training and application efforts.  

As the Director of Enterprise Solutions, you’ll partner with top-tier clients to design and execute high-impact AI training programs. You’ll translate complex objectives into scalable workflows, coordinating across Operators, Agents, and platform systems to ensure precision and quality. While not directly people-managing, you’ll maintain visibility into day-to-day execution, guiding operations through a mix of strategic oversight and platform-driven coordination. This role blends client-facing leadership, operational design, and a deep focus on evolving our systems from manual to automated, while also helping to shape a new generation of externally hired, high-caliber talent..

A successful candidate will be a fast, adaptable learner to keep pace within this high-velocity space. They will also deliver excellent service and strategic, thought-partnership to clients through managing teams and our tech-enabled process automation

 

What You’ll Do

Key Responsibilities

• Manage Strategic Client Relationships: Oversee operational delivery to a book of clients to ensure that their evolving needs are met, requiring strong communication and presentation skills, clear expectations management and service-level agreements, and timely troubleshooting. Ensure pricing and billing are accurate. 
• Manage Complex Projects: Partner with clients to align on expected work volume, use forecasts to develop a project plan and ensure sufficient capacity. Serve as a bridge between the client and automations teams to develop and refine processes.
• Innovate & Iterate on Process Design: Build and design frameworks and guidelines to drive best practices in AI training and, ultimately, improvements to AI models. Iterate through collaboration with team members, peers, and clients.
• Inspire Creativity: Identify areas for process improvement and efficiency gains, and scope new processes when needed. Be relentlessly curious, creative and proactive in implementing solutions to critical issues. Seek cross-cutting improvements to systems to improve the team.
• Own Your Business: Maintain client health in both service and unit economics and provide guidance and oversight to the team of operators that are in charge of producing the outputs of the client/process. Own the financial cycles for the book of clients, including payroll reconciliation and approval, and end-of-month closure of the financials. Collaborate with the Director/s to develop and implement strategies that drive growth and profitability.

 

What We Need

Skills and Qualifications

• At least 7-8 years of experience in operations management, in a client-facing role
• Proven track record of managing client relationships and delivering exceptional service
• Ideal candidates will have familiarity with or exposure to AI concepts, though curiosity and fast learning are more important
• Intermediate understanding of how to build financial models, especially cost-driven analysis; comfortable with data analysis in spreadsheets, managing complex formulas and building processes
• Experience in capacity planning and project management
• Excellent communication skills, both verbal and written
• Ability to work remotely and manage teams without in-person interaction
• Ability to think strategically in complex and difficult situations
• Strong sense of urgency and ability to prioritize tasks; be open and flexible on schedules

 

What’s In It For You

We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our partners. With over 65% ownership already in the hands of our partners, we are committed to achieving 100% partner ownership. Moreover, our leadership team is legally obligated to buy back partner shares according to a formal liquidity plan. This ensures a clear path for those who choose to sell their stake in the company.

Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. 

Accessibility Statement:
We are committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at [email protected]. 

Equal Opportunity Statement:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.