About Accenture 

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 750,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Join Accenture and help transform leading organisations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture and make delivering innovative work part of your extraordinary career. 

Job Description:

We are seeking an experienced Backup and Restore Subject Matter Expert (SME) to lead the transition of backup and recovery systems from an incumbent service provider to internal operations. The SME will ensure a seamless handover of all backup and restore operations, optimize the configuration of backup platforms, and maintain business continuity during and after the transition. This role demands expertise in enterprise backup tools, data recovery strategies, and process automation across a diverse IT landscape.

Key Responsibilities:

Transition of Backup and Restore Systems:

• Lead the transition of backup and restore services, tools, and processes from the incumbent service provider to in-house teams.

• Develop and execute a detailed transition plan with clear milestones, risk management strategies, and timelines to ensure minimal disruption to backup operations.

• Collaborate with the incumbent provider to gather documentation, system configurations, backup schedules, and restore procedures.

• Conduct comprehensive knowledge transfer sessions with internal teams, ensuring they are equipped to manage and maintain backup and restore services post-transition.

• Ensure the successful migration of backup infrastructure and processes, preserving full operational functionality.

Backup Tool Installation, Configuration, & Optimization:

• Oversee the installation, configuration, and optimization of backup tools such as Veritas NetBackup, Veeam, Commvault, IBM Spectrum Protect, or other enterprise-grade solutions.

• Customize backup policies, schedules, and configurations to meet the organization's data protection requirements and service level agreements (SLAs).

• Integrate backup systems with various IT infrastructure components, including physical, virtual, and cloud environments (AWS, Azure, etc.).

• Document backup configurations, schedules, and restore procedures to ensure consistency and reproducibility across the organization.

Backup & Recovery Operations:

• Ensure backup operations are running efficiently, and data is protected across all platforms, including servers, databases, applications, and cloud environments.

• Implement proactive monitoring and alerting mechanisms to ensure backup jobs are completed successfully, and failures are promptly addressed.

• Manage restore processes to ensure data can be recovered quickly and accurately in the event of data loss, corruption, or disasters.

• Regularly test recovery procedures to validate the integrity of backups and the effectiveness of disaster recovery plans.

Incident Management & Troubleshooting:

• Act as the lead technical expert for troubleshooting backup and recovery issues, ensuring prompt resolution with minimal impact on business operations.

• Address issues such as failed backup jobs, storage limitations, and system performance bottlenecks, ensuring a timely response to incidents.

• Develop and maintain incident management protocols, including escalation procedures and post-incident reviews for continuous improvement.

Collaboration & Knowledge Transfer:

• Work closely with IT, storage, and database teams to ensure backups are configured appropriately and are aligned with infrastructure and data storage policies.

• Provide training and mentorship to internal teams, ensuring they are equipped to manage and maintain backup and recovery operations after the transition.

• Serve as the primary point of contact for backup-related inquiries, offering technical guidance and support to cross-functional teams.

Process Automation & Optimization:

• Identify opportunities to automate backup and recovery processes, streamlining tasks such as job scheduling, monitoring, and reporting.

• Optimize backup storage utilization by implementing strategies such as deduplication, compression, and tiered storage.

• Continuously evaluate and improve backup performance, ensuring that backup windows, retention periods, and storage requirements are met efficiently.

Compliance & Data Protection:

• Ensure that backup and restore operations adhere to internal data protection policies, compliance regulations (e.g., GDPR, HIPAA), and industry best practices.

• Maintain proper access controls, encryption, and security standards within backup environments to safeguard sensitive data.

• Work closely with audit and compliance teams to ensure that backup and restore procedures meet all regulatory and internal audit requirements.

Vendor Management & Licensing:

• Manage relationships with backup tool vendors to obtain technical support, troubleshoot issues, and stay updated on product enhancements.

• Oversee tool licensing, ensuring compliance with vendor agreements and managing license renewals or expansions as needed.

• Evaluate new technologies and backup solutions to recommend improvements and enhance the current toolset.

Job Qualifications (Must Have Skills)

Must be an Australian Citizen, and a security clearance is desirable. 5+ years of hands-on experience in managing and optimizing backup and recovery systems for large-scale enterprise environments. Proven experience leading the transition of backup environments from external service providers to internal teams. Strong knowledge of enterprise backup tools, including Veritas NetBackup, Veeam, Commvault, IBM Spectrum Protect, or similar. Experience in managing data protection across physical, virtual, and cloud environments (AWS, Azure, etc.).

Job Qualifications (Preferred Skills)

Expertise in backup policies, retention strategies, and scheduling in large-scale environments. Hands-on experience with disaster recovery planning, testing, and execution. Familiarity with backup storage technologies, such as tape libraries, SAN, NAS, and cloud-based storage. Strong understanding of scripting languages (e.g., PowerShell, Python, Bash) for automation of backup tasks. Knowledge of database, server, and application-level backups, including SQL, Oracle, VMware, and Hyper-V.

Due to the secure nature of this role, Australian citizens with an active security clearance will be preferred.

Benefits of working at Accenture:

• 18 weeks paid parental leave

• Long & short-term career break opportunities

• Structured career development program.

• Certified as a Family Inclusive Workplace™

• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.  

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.  

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.  

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement. 

Equal Employment Opportunity Statement for Australia:

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement for Australia:

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.