About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most.  We are looking for a highly motivated full-time Bilingual (Spanish) Patient Intake Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare. They will play a critical role on our team by directly engaging with and onboarding individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.

What You’ll Do

• Support the care team by intaking new patients into the Enhanced Care Management (ECM) program by gathering key social, behavioral, and clinical information
• Provide clear communication with the patient and make sure they fully understand the ECM program features and benefits
• Create a safe, compassionate environment to build immediate rapport and trust with our patients 
• Coordinate a clean hand-off to a Lead Care Manager and schedule their new patient introduction meetings
• Assist with operations quality improvement projects to optimize the process for our patients and team

What You’ll Need 

• 1+ years of experience working in a fast-paced healthcare environment providing administrative support and intaking new patients
• Experienced with gathering sensitive patient information, documentation, and scheduling appointments  
• You are physically located near Santa Cruz, CA and able to work on-site ~50% of the time
  • Field Ops requires you to maintain reliable transportation for in-person engagements
  • Virtual Ops requires a quiet, HIPAA compliant and internet connected space 
• Bilingual with excellent communication skills with proficiency reading, writing, speaking, and listening in both English and Spanish
• An ability to input data quickly and accurately (40+ WPM is ideal)
• You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
• You are results driven with a proven track record of exceeding performance indicators
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care
• You have strong technical skills and comfort with utilizing multiple technology platforms simultaneously and comfortable troubleshooting software and hardware issues (as they arise)
• Strong proficiency with GoogleSuite applications, experience with Slack, Looker (or other comparable data tools)
• Requires a quiet, HIPAA compliant and internet connected space
• Dedicated to supporting and improving the care for many underserved populations

Because We Value You: 

• Compensation: $22-25/hour depending on experience
• Equity compensation package
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• 401k through Guideline
• Work entirely from the comfort of your own home
• Gas reimbursements for on-site engagement days
• Monthly $100 work from home expense stipend 
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!