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Job Description Summary:

Application Administrators on the Global Business Applications team are responsible for configuring and setup activities on Rocket Software’s critical back office systems and platforms. The “Application Administrator – Salesforce” is responsible for administration activities in Rocket’s Salesforce implementation, including Sales Cloud, Salesforce CPQ, Service Cloud, and Experience Cloud, as well as administration activities for related ancillary systems (DocuSign CLM, SalesLoft, ZoomInfo, Marketo, etc.).

Essential Duties and Responsibilities:

• Perform system administration tasks on the Salesforce platform, including User creation and setup, sandbox setup, data loading / updates, managed package installation and upkeep, and Salesforce Setup configuration.
• Provide technical support to diagnose and resolve application issues in Salesforce Sales Cloud, Salesforce Service Cloud, and Salesforce CPQ.
• Participate on the Rocket Software Salesforce Scrum Team, including declarative (point-and-click) development activities, including Page Layout updates, Lightning page changes, Process Builder / Flow creation and updates, Profile / Permission Set updates, and other non-coding development activities.
• Work with and maintain the Rocket Software Salesforce runbook, which details recurring tasks for maintaining system health.
• Learn and work with additional systems related to the Salesforce implementation at Rocket Software (DocuSign CLM, SalesLoft, ZoomInfo, Marketo, etc.).

Required Qualifications:

• Minimum 2 years experience administering Salesforce.
• Salesforce DataLoader experience.
• Strong verbal and written communication skills.
• Able to work on less-defined projects.
• Self-manages tasks.
• Works well in a team. Team oriented, collaborative, accountable and dependable.

Preferred Qualifications:

• Experience delivering in an Agile environment.
• Salesforce certifications in the administrator track.
• Lightning interface experience.
• Validity DemandTools experience.

Travel Requirements:

Minimal, <5%

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected].  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!