Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Assistant Manager - Human Resources is a utility player on the HR team. Responsible for oversight of some HR operational functions such as benefits enrollments and payroll, the transactional components are usually handled at the coordinator level. Functionally the Assistant Manager works hand in hand with the HR Manager and Center Director, Director of HR Operations, Talent Acquisition, Operations and other Managers to insure that Everise is an employer of choice in the communities we do business in. The Generalist supports operational objectives by achievement of HR Operational duties and oversight that lead to smooth employee-facing operations and meeting center retention goals. 

The Assistant Manager acts as a coach to the Management team and in fact to the HR Manager

Job Description:

• Handle day to day employee relations issues to support our team members while simultaneously supporting operational objectives
• Support or oversee the center processes for new hire administration, onboarding, payroll and benefits, leave administration, unemployment compensation, and workers’ compensation
• Provide coaching and support to supervisors to ensure agents are managed in a way that ensures client deliverables are met and Everise standards are adhered to
• Be a regular presence on the production floor and actively interact with supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly
• Support local programs that attract, retain and engage employees
• Contribute to communication within the center making sure that internal upward and downward communication flows smoothly
• Other duties and responsibilities assigned by management of the company

Attributes & Attitude

• Dynamic and dependable
• Customer & employee centric
• Ability to work under high pressure
• Highly organized with proven delivery of projects on schedule
• Excellent interpersonal and communication skills
• Integrity and drive
• Energetic and Enthusiastic
• Prompt and fast paced
• Ability to provide a high level of customer service
• Ability to maintain a high level of confidentiality

Knowledge

• Proven experience in US benefit administration
• At least 2 years of experience in US HR operations, preferably with US benefit billing
• Previous experience in a multi-location or large workforce environment.
• Proficiency in Excel
• Hands on experience with Workday and Service Now preferred.
• Basic knowledge of labor laws
• Excellent organizational skills
• Strong communications skills

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If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.