Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

We are seeking a detail-oriented and customer-focused Loan Verification and Funding Agent to join our dynamic team.

Location: Hybrid (onsite & remote work) 55 Mulcaster Street, Barrie, Ontario

Employment Type: Full-Time
 

About Us
Bill Gosling Outsourcing provides a customer-centric approach to outsourcing, specializing in customer service, accounts receivable management, and contact center solutions. With a commitment to innovation and employee development, we strive to create an engaging and supportive work environment.

Job Summary:
In this role, you will be responsible for verifying loan application details, ensuring all necessary documentation is complete and accurate, and facilitating the funding process. Your primary goal will be to deliver a seamless experience for our clients by ensuring the timely and accurate processing of loans.

Key Responsibilities:

• Performs credit investigations with external entities, including consumers, dealers and others to validate employment, income, insurance, collateral, and other approval terms as required by the clients. Accurately documents pertinent information.
• Analyze accuracy of documents associated with employment, address and identity verifications, title work and calculations on all income spectrums.
• Communicates with dealers regarding missing documents or information to promptly process contract packages or as required by the program. Builds dealer relationships that support company goals and educate dealers on the company’s funding requirements to ensure optimal funding turn-time.
• Ensures quality, reliable and prompt communication with internal and external customers via all sources of communication as required by the program (i.e. phone, email, and system documentation).
• Maintains and promotes the highest level of integrity, security and confidentiality of pertinent information and records. Meet and maintain monthly goals by providing consistent team support.
• Champion company core values and other company programs
• Other duties as assigned.

Experience:

• 1+ years of customer service experience, preferably in a call center environment
• Previous experience in loan processing, verification, or a related field is preferred.
• Strong attention to detail and ability to handle large volumes of data.
• Analytical and mathematical skills are required

• Advanced computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information are required.

• Excellent communication and customer service skills.
• Proficiency with Microsoft Office Suite and familiarity with CRM systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of integrity and commitment to maintaining confidentiality.

What We Offer:

• Hour wage start at $19/hour
• Competitive benefits package.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment.
• Modern office space with amenities.

Process and complete loan files; examine based on client requirement to ensure accuracy and compliance with corporate policy, program guidelines, credit stipulations, and state/federal laws.