Retail Banking Strategy Manager

• You’re a proven strategic thinker, driven to deliver exceptional outcomes for our customers and stakeholders.
• Broad role covering both strategy and transformation initiatives.
• We are a fun and passionate team and together, we can achieve big goals and have fun along the way.
   

Do work that matters:
 

The Manager will report directly to the RBS Strategy Lead (Executive Manager). The successful candidate will be leading and defining the RBS strategy and driving the retail bank transformation to deliver on improved customer outcomes. Responsibilities include identifying key opportunities and making recommendations that will improve customer experience and optimise ways of working to transform business and customer outcomes.

See yourself in our team:

The RBS Strategy team oversees the ongoing development of the RBS strategy by advising and facilitating RBS leadership team discussions, preparing materials for the CBA Retail and Executive Leadership Teams and the Board, and by collaborating on projects with leaders across RBS and the Group.

Your Impact:

This role will see you working with a diverse stakeholder group across the business. A proactive problem-solving approach coupled with clear, open and consistent communication style will set you up for success in this position. 

What you’ll work on:

• Work on different projects that typically range from 2-6 week duration with small multi-disciplinary teams under the guidance of a Senior Manager.
• Participate in insights generation to understand/reframe the problem, including stakeholder interviews, customer interviews and desk research.
• Assess commercial opportunities through multiple lenses.
• Support in synthesising insights into succinct findings via mixed media (reports, videos, journey maps etc.).
• Support in planning and facilitating ideation sessions and workshops.
• Contribute ideas and collaborate with others to develop ideas into concepts.
• Support the team in developing prototypes and stimulus for testing and learning.
• Craft hypotheses and success metrics to evaluate concepts during testing.
   

What you’ll bring

• Demonstrated experience in corporate strategy, management consulting or business development.
• Robust communication and stakeholder engagement skills.
• Attention to detail, ability to work effectively and to address complex problems with guidance
• Ability to take ownership of complex strategic cases, with demonstrated structured problem-solving capability and hypothesis-led thinking and analysis.
• Interest for the Australian Retail Banking industry.
• Tertiary education in business, economics, science, engineering, law or similar fields.
   

Where will you go:
 

If you live the values and demonstrate the capabilities required for this role, we can offer great opportunities for progression.  

Working At CommBank:
At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focussing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you.

Advertising End Date: 10/08/2025