Area Personal Care Center and Crematories Manager

Posted:
10/31/2024, 5:00:00 PM

Location(s):
Riverside, California, United States ⋅ California, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Sales & Account Management

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES 

Financial Management

  • Develop annual business plan
  • Work with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives 
  • Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisions
  • Approve expenditures and invoices including overtime

Operations                                                   

  • Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
  • Remove barriers, encourage ideas, and identify improvements
  • Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
  • Assure the location’s operating practices comply with applicable federal & state/provincial regulations and Company policies
  • Responsible for establishing location goals and priorities
  • Develop, communicate, and monitor goals, priorities, processes and procedures
  • Manage frontline supervisor’s responsibilities, expectations, and accountabilities
  • Effectively present and communicate Company and Market strategies, values, and goals to location staff
  • Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
  • Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements 
  • Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
  • Ensure all safety, quality control, and compliance standards are adhered  

People Development           

  • Develop a strong, trusting, and reliable team
  • Understand team members career aspirations and provide assignments to develop skills and/or close gaps
  • Constructively address issues and provide tangible and appropriate feedback
  • Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
  • Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
  • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
  • Establishes pay, recommends pay increases, special pays, and career advancements
  • Discipline staff as necessary; writes development plans to close behavior or skill gaps
  • Collaborates with Human Resources throughout discipline, development, and termination processes
  • Recommends and discusses terminations with Market Leadership. 

Other                                                        

  • Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share
  • May network with key community leaders to build business relationships, influence, and support the community
  • Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
  • Develop and implement plans to improve customer satisfaction index and on-line community reviews 
  • Other responsibilities as requested or assigned
  • Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork

MINIMUM Requirements

Education

  • High School Diploma or equivalent required
  • At least twelve (12) hours college courses in Finance & Accounting strongly preferred

Certification/License

  • Embalming Licensure may be required depending on state/provincial regulations & requirements.

Experience

  • At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities
  • Funeral Home Management experience required
  • At least two (2) years’ experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

  • Knowledgeable in industry competitive pricing, demographic patterns, and market competition
  • Knowledgeable in Financial and Business acumen
  • Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
  • Proficient in MS Office suite including Outlook, Word, Excel, & PowerPoint

Work CONDITIONS

Work Environment

  • Work indoors and outdoors during all seasons and weather conditions
  • Exposure to various chemicals and fluids
  • Limited amount of local and/or multiple location traveling required
  • Professional Dress is required when in contact with families 

Work Postures

  • Frequent, continuous periods of time standing, up 6 hours per day
  • Sitting continuously for many hours per day, up to 6 hours per day
  • Climbing stairs to access buildings frequently

Physical Demands

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
  • Ability to lift up to 50 lbs. to assist with moving bodies

Work Hours

  • Working beyond “standard” hours as the need arises
  • Travel up to 25%

Compensation:

Salary: $80,000 - $90,000 annually

Benefits:

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 92504

Category (Portal Searching): Operations

Job Location: US-CA - Riverside