We are currently seeking a Bilingual Claims Specialist within our Affinity Markets business. As the successful candidate, you will be responsible for making sound and accurate decisions in consultation with Management, in the settlement and effective management of Affinity Markets Life and Disability, Mortgage Creditor claims in compliance with the Company, Industry and legislated standards.

Position Responsibilities:

• Claims Services Delivery: Provide high-quality claims services that meet or exceed customer expectations and adhere to the terms of the Certificate of Insurance.

• Claims Management: Oversee life, disability and mortgage claims, adhering to guidelines and working with the medical department. Identify and address fraud and misrepresentation, and validate decisions that impact liability.

• Assessment and Documentation: Analyze medical, employment and loan documents for claim eligibility, and manage disability and life insurance assessments. Archive all written correspondence and prepare legal briefs as required.

• Training and Knowledge: Participate in 32 hours of continuing education to maintain knowledge of products, procedures, systems and claims management, while meeting service objectives with management.

• Process Improvement: Process financial transactions related to payments and reserves, and contribute to the development and documentation of business process improvements.

Required Qualifications:

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Proven experience in interpreting contractual, medical, financial and legal provisions based on fair claims practices and principles.

• Excellent customer service skills.

• Interpersonal skills and communication expertise, both oral and written.

• Good working knowledge of health issues and medical terminology.

• Excellent analytical skills: evaluate conflicting information from various sources to determine risk when it is necessary to make sound decisions without delay by properly interpreting policies and procedures.

Preferred Qualifications:

• Experience in life insurance and/or disability insurance claims processing an asset.

• Sound judgment and dispute resolution skills.

• Strong organizational skills with a penchant for conceptualization, research and analysis.

• Ability to gather information from a variety of sources to facilitate decision-making and problem-solving.

• Personal style must reflect the high level of professionalism that Manulife seeks to offer its clients.

• Ability to work independently and to collaborate within a high-performance team.

• Ability to handle sensitive and confidential information.

• Propensity to react constructively and decisively in stressful or emotional situations and to welcome change promptly and positively.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-REMOTE

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Montreal, QuebecRemote

Salary range is expected to be between

$58,275.00 CAD - $97,125.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.