Posted:
4/2/2025, 2:02:02 PM
Location(s):
Bel Air, Maryland, United States ⋅ Maryland, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Cleveland Clinic Green Health and Wellness Center is a patient-friendly facility offering numerous medical and wellness services, including Primary Care, Emergency, Cardiology and Nutrition Departments. Backed by the full resources of Cleveland Clinic Akron General, our experienced teams provide the surrounding community with advanced, quality healthcare. Come be part of an organization transforming the caring field every day, here at Cleveland Clinic.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, you will ensure patients and visitors have an exceptional experience throughout the entire registration, intake and scheduling process in the Emergency Department. This role is a great steppingstone to other Customer Service positions or departments within Cleveland Clinic.
A caregiver in this position works days from 7:00AM – 3:00PM.
A caregiver who excels in this role will:
Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.
Educate patients regarding their benefit levels, review their eligibility, prepare their estimates and advise them of out-of-pocket expenses before collecting payment.
Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.
Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.
Complete questionnaires to assist departments with preparing for patients.
Utilize the screening tool for self-pay patients to determine any possible payer source.
Refer patients to financial counselors.
Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).
Obtain, scan and index physician orders.
Cross train to staff all patient access areas.
Minimum qualifications for the ideal future caregiver include:
One year of customer service work experience OR higher education and training
Proficiency in data entry
Knowledge of medical terminology
Competency with computer software, practice management systems and windows applications.
Preferred qualifications for the ideal future caregiver include:
One year of hospital, clerical or billing work experience.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
Website: https://clevelandclinic.org/
Headquarter Location: Cleveland, Ohio, United States
Employee Count: 1001-5000
Year Founded: 1921
IPO Status: Private
Last Funding Type: Grant
Industries: Health Care ⋅ Hospital ⋅ Medical ⋅ Non Profit