Posted:
3/23/2026, 10:50:38 PM
Location(s):
England, United Kingdom ⋅ Greater London, England, United Kingdom
Experience Level(s):
Senior
Field(s):
Sales & Account Management
Workplace Type:
Hybrid
Who we are:
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your Role:
The Technical Account Manager (TAM) – EMEA is a senior, customer-facing technical role responsible for owning the post-sales technical relationship for Global Relay’s strategic and enterprise customers across EMEA.
Operating as a trusted technical advisor, the TAM partners closely with customer stakeholders, Account Management, Support, Product, and Engineering to ensure successful onboarding, strong product adoption, regulatory alignment, and long-term customer retention.
This role is particularly critical in EMEA due to the complex regulatory landscape, diverse customer maturity levels, and multi-jurisdictional requirements. The TAM balances deep technical credibility with strong stakeholder management to deliver consistent, high-quality outcomes at scale.
Your Job:
Customer Technical Ownership
Onboarding, Adoption & Optimisation
Proactive Account Management
Escalation & Cross-Functional Leadership
Commercial & Retention Support
Thought Leadership & Enablement
Success Measures
About You:
Preferred Experience (EMEA-Focused)
What Success Looks Like at Global Relay
A successful EMEA TAM is proactive, credible, and customer obsessed. They anticipate issues before they escalate, guide customers through regulatory and technical complexity with confidence, and act as a strong internal voice for the customer.
Work Arrangement:
This role requires 5 days in office during the training and probation period and will then revert to 3 days hybrid working at our offices in London (near St Paul’s)
Global Relay is unable to offer visa sponsorship for this position. Candidates must have the right to work in the UK at the time of application.
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
Website: https://www.globalrelay.com/
Headquarter Location: Vancouver, British Columbia, Canada
Employee Count: 1001-5000
Year Founded: 1999
IPO Status: Private
Industries: Ediscovery ⋅ Enterprise Software