Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This ULearn Program Manager role for Technology Learning & Development assumes ownership of day-to-day management of content, design and product development. This position will work in collaboration with Engagement leads, leadership, and business subject matter experts to oversee and influence learning solutions and development initiatives. These initiatives will ensure that Comcast technologists and their leaders are equipped with the skills they need to build our technical and competitive future.

The Program Manager, Technology Learning & Development, will be responsible for the consultation, coordination, and evaluation of technology learning programs managed by ULearn and external learning partners by utilizing data to ensure learner impact is expected to improve business results. This position will need to adapt to a changing business and technical landscape supporting technologists learning solutions globally.

The Program Manager will also provide oversight, direction, and assistance to non-courseware projects that support the strategic vision for technology learning and leadership development at Comcast. This may include the consultation and deployment of Comcast or vendor provided learning.

Job Description

Core Responsibilities:

• Understands the business, consults with Comcast Engineering leadership and HR business partners to assess needs, co-create development strategies to eliminate skill gaps, and support business initiatives 

• Partners closely with teammates within ULearn Engagement and solutions to ensure alignment in design and development guidelines and ULearn development practices.  

• Demonstrates ownership and accountability for learning outcomes 

• Leads the Knowledgefest program for ULearn, being responsible for leading a cross functional project team to manage the planning and execution of the event globally, and ensures all organizations are equally represented during the decision-making activities 

• Manages and curates educational resources for AI Forward, ensuring alignment with ULearn’s AI learning strategy. 

• Manages and curates educational resources for Tech Forward, supporting ULearn’s mission to equip technologists with emerging skills. 

• Helps regularly audit the Tech Learn ecosystem learning catalog to ensure the content remains current and aligned with business objectives  

• Builds and maintains relationships with business partners to understand and anticipate learning needs for the workforce creating a reciprocal dialogue as a learning partner 

• Provides proactive advisory consultation based on changing business and talent development requirements 

• Acts intentionally to find answers, offer solutions, and move work forward  

• Partners with the ULearn engagement leads to ensure that content strategies are prioritized based on business needs and provides critical input that may lead to the refresh or maintenance of existing products 

• Connects learning strategy to business and talent strategy 

• Functions with a good level of autonomy to own solutions and work with teams on more complex projects 

• May be responsible for leading a team but does not directly manage people 

• Creates and delivers business impact stories and ROI 

• Demonstrates financial stewardship 

• Stays current with external trends on learning and development best practices 

• Establishes clarity with teammates, and business partners on expectations, ownership, and next steps 

​Desired knowledge & competencies 

• Experience with implementation of talent development and learning programs 

• Demonstrated knowledge of digital learning tools and platforms as well as (v)ILT modalities 

• Experience with project and product management 

• Data-Driven decision making with the ability to frame options to optimize for alternate (or specific) outcomes 

• Proven presentation and communications skills 

• Consulting experience (internal or external) highly desired 

• Strong business acumen 

• Understanding of latest adult learning theory 

• Experience resolving conflicts over complex issues 

• Ability to display a commitment to promoting team spirit and working collaboratively to achieve  team goals 

• Learns fast, is adaptable.

Requirements 

• Bachelor’s degree or equivalent 

• Approximately 3-5 years of experience in Learning and Development or equivalent 

• Demonstrated passion for learning and development, evidenced in part by a history of personal learning and development efforts 

• Experience coordinating learning programs for others and delivering education to technical/professional audiences.  

• Strong relationship management skills with demonstrated ability to effectively partner with executives and others across several functions. 

• Ability to work with IT and/or system developers/administrators to identify technological applications or constraints and leverage technology to achieve desired results 

• Excellent interpersonal, presentation, and verbal/written communication skills 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Consulting, Decision Making, Learning and Development (L&D), Program Management, Project Management, Relationship Management

Compensation

National Pay Range: $64,738.10 USD-$151,729.91 USD Illinois Pay Range: $68,784.23 USD - $133,522.32 USD Colorado Pay Range: $72,830.36 USD - $139,591.52 USD Hawaii Pay Range: $84,968.75 USD - $127,453.13 USD Washington DC Pay Range: $93,061.01 USD - $139,591.52 USD Maryland Pay Range: $76,876.49 USD - $139,591.52 USD Minnesota Pay Range: $72,830.36 USD - $127,453.13 USD New York Pay Range: $76,876.49 USD - $151,729.91 USD Washington Pay Range: $72,830.36 USD - $145,660.72 USD New Jersey Pay Range: $80,922.62 USD - $145,660.72 USD Vermont Pay Range: $76,876.49 USD - $121,383.93 USD Massachusetts Pay Range: $80,922.62 USD - $145,660.72 USD California Pay Range: $72,830.36 USD - $134,871.03

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.