At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

A Loews Hotels Group Coordinator is responsible for the proper reservations processing of all contracted group room blocks.  The Group Coordinator represents the properties and the Loews Hotels brand.  As the main point of contact for contracted groups rooming requirement/issues the position must be able to communicate with a warm, professional and efficient manner.  Group Coordinator ensures that group contracted rooming requirements are met and that requirement/needs outside of the block are met or alternatives provided based on the needs of the hotel in achieving its financial goals.  Group Coordinator has direct contact with key group personnel via phone, email and in person.  Position is also responsible for internal communication regarding group block status/issues/etc.

Essential Functions and Responsibilities

• Review Group turnovers from Sales Managers and make necessary adjustments 5%
• Assign proper rooms as per contract and/or rooming list 5%
• Verifies group rates 3%
• Enforces and/or informs cutoff dates in a timely and professional manner 2%
• Create group landing pages if necessary 5%
• Communicates with group contacts via phone/email or in person promptly and politely.  All email correspondence must be professional and follow Loews Standards. 10%
• Utilizes interpersonal skills to communicate with group contacts regarding room block issues/concerns, cut-off dates, special needs/request, etc 3%
• Anticipates group needs whenever possible and alerts groups in advance to sold out dates over group block or sold out pre and post dates to eliminate surprises at the time the rooming list is submitted 5%
• Recognizes and manages group requests that fall outside of the contracted room block in a professional manner and informs Catering and/or Sales Manager responsible. 5%
• Processes all work completely and accurately 5%
• Sends out cutoff dates and other relevant information  2%
• Ensures complete and accurate billing is established on every group reservations 10%
• Produces/updates/distributes pick-up report 5%
• Participates in pick-up, resume and pre-cons as required. 5%
• Has an understanding of attrition and how it impacts group yield decisions. 3%
• Alerts all necessary parties as to possibility the group will be in attrition
• Assists in inputting and sending out rooming lists to client 5%
• Reviews resumes 2%
• Completes all double check and review processes as appropriate to each group
• Tracks group pick-up performance for future reference
• Oversees and maintains group filing system to ensure group information is organized and easy to obtain
• Other duties/projects as assigned
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs of the operation

Qualifications

• Must be customer service oriented and have excellent hospitality skills
• Must have excellent written and oral English communication skills and telephone etiquette skills
• Must have excellent computer skills and basic MS office software knowledge
• Must be organized and able to prioritize work load
• Must be able to type 25 wpm
• Previous Reservations/Front Desk experience preferred
• Knowledge of a second language an asset
• OPERA Cloud and/or Passkey knowledge is a plus

Education: 

• High School Diploma