Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior BizOps Engineer F/T

Overview
Delivering high quality business and functional requirements to the development teams for the purpose of completing the design, coding, testing, and implementation phases of the project life cycle.
Role.
• Consult business owners on new projects to understand the business drivers for specific initiative.
• Provide business knowledge and technical support for business requirements development.
• Work closely with analysts from other areas, developers and requesters identifying data and functional requirements in the design of new/enhanced systems.
• Ensure timely and accurate communication with project staff throughout the life cycle of the project.
• Document and coordinate changes and enhancements of products and services.
• Prepare and/or present documentation of business/technical presentations.
• Provide technical support for the members to ensure adherence to requirements. Shift left to be more proactive and upfront in the development process.
• Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products.
• Proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications.
• Streamlining and standardizing traditional application specific support activities.
• Centralizing points of interaction for both internal and external partners.

About You
• Position requires a Master's degree or foreign equivalent in Information Systems, Information Technology Management, Computer Science, Engineering or related and five (5) years of progressively responsible experience in the job offered or as Application Developer, Software Engineer, Programmer Analyst, Systems Administrator or related.
• Qualifying experience must include at least four (4) years of experience with each of the following: Linux foundation. Able to navigate and use commands while troubleshooting issues; Database concepts and commands, Oracle, SQL, Mongo; Observability tools like Splunk, Dynatrace, Prometheus, or Datadog; ITSM practices with knowledge on incident management and service desk operations; Ticketing system and workflows in a large corporate setting; Cloud networking (AWS VPCs, Azure VNets).
• Telecommuting and/or working from home may be permissible pursuant to company policies.
• To apply, please click the “Apply for job” link above, or send resume to recruiter Kelsie Carbone, [email protected], 2200 Mastercard Blvd, O’Fallon, MO 63368. Reference: MC61-2026.

Incentives offered through MasterCard’s Employee Referral Program Apply to this position. For more information, please visit our Employee Referral Site or see employee handbook.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $96,000 - $163,000 USD