Senior Technical Account Manager
HashiCorp is seeking a Sr. Technical Account Manager (TAM). The Sr. TAM will own the end-to-end relationship with our enterprise customers. As a post-sales Sr. Technical Account Manager at HashiCorp, you will work in a high-performance, collaborative team environment to drive customer satisfaction by providing lifecycle management for a portfolio of HashiCorp customers.
Responsibilities
- Customer Lifecycle Management
- Manage and be responsible for the end-to-end post sales customer lifecycle – including on-boarding, expansion phase, and renewals
- Provide technical leadership for customer onboarding projects at large Financial Services, Healthcare, Retail and other industry verticals
- Driver customer success via high touch and low touch methods (automation tools)
- Conduct Quarterly Business Reviews (QBR) for enterprise customers
- Drive successful renewals with low churn and work with sales operations to execute renewals
- Customer Onboarding
- Ability to provide guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and DevOps processes
- Craft seamless onboarding processes for our customers by working cross-functionally with Support, Services and Sales Engineering teams
- Project Management
- Project liaison support for managing product deliveries into customers
- Conduct regular requirements gathering reviews and project reviews
Requirements
- 5+ years Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience - practitioners are highly encouraged to apply
- At least 5 years in a customer facing role/customer success role
- Ability to provide guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
- Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
- Proficiency and/or knowledge of existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
- Expertise in open source and SaaS is a major advantage
- Experience with implementing software products or solutions to large enterprise companies
- Excellent presence; strong written and verbal communication skills
- Upbeat, passionate, and unparalleled customer focus
- Experience managing and influencing change in organizations
- Strong project management skills
- Travel required during on-boarding phase of customer lifecycle and for QBRs (as needed)
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