You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Location: We support US flexible working arrangements in the contiguous 48 states.  

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: 

Group Claims Strategy & Execution is expanding to align top industry talent with building best-in-class experiences for Sun Life clients! As Business Process Associate, Group Claims, you will partner with operational leaders to deliver process excellence, solution consulting, and project execution in their business areas.

How you will contribute: 

• You will own a portfolio of business processes to streamline, improve, and best align them with users’ needs
  • Oversee business process governance that spans all Claims areas to ensure standards and approval structure is upheld
  • Stabilize business processes and produce streamlined documentation; includes end-to-end flows cross-functionally
  • Manage process confirmation routine, ongoing process and one-best-way maintenance
  • Maintain help notes and best practice narratives that align with current processes
  • Leads development of net new business processes in partnership with leadership and subject matter experts
  • Partner with leaders to prioritize gaps and processes for optimization
• Leads delivery excellence for aligned initiatives managed by the Program Delivery Office
  • Uses tools, knowledge, and leadership skills to adapt to various phases of initiative delivery
  • Drives project execution of planned and resourced initiatives
  • Consults on continuous improvement activities, solution development, process impact assessments, lean process voice, data analysis and success measurements
  • Partners with Client Journey stewards; participates in journey development or refinement as needed
  • Participates in training, adoption, and change management activities as necessary

What you will bring with you: 

• Owner's mindset & self-starter
• Critical thinking and decision-making skills; weighs factors with logic, data, and Client-focus
• Comfortable with variability and ability to flex between styles and approaches
• Influential; ability to consult and lead through influence across audiences
• Effective communication for presentation of ideas or recommendations

Required Education and Experience

• Prior direct involvement developing or administering Group Insurance products
• 3+ years of cross-functional or large-scale project management as main role discipline
• Understands and can apply Lean concepts to business process
• Lean Six Sigma Greenbelt and/or PMP certification a plus

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you. 

  

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! 

Life is brighter when you work at Sun Life 

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more 
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account  
• A flexible work environment with a friendly, caring, collaborative and inclusive culture  
• Great Place to Work® Certified in Canada and the U.S.  
• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running 

  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

  

If you are a California resident, the salary range for this position is: 

• Southern California region: 58,300-87,500 annually

• Central California region: 61,500-92,300 annually
• Northern California region: 65,800-98,700 annually

If you are a Minnesota, Colorado or Nevada resident, the salary range for this position is 55,700-83,600 annually.

If you are a Illinois, Connecticut or Maryland resident, the salary range for this position is 58,300-87,500 annually

If you are Washington, Washington D.C., and Rhode Island resident, the salary range for this position is 61,500-92,300 annually.

If you are a New York resident, the salary range for this position is 65,800-98,700 annually.

  

We consider various factors in determining actual pay including your skills, qualifications, and experience.  In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits. 

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. 

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.  

#LI-remote   

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Claims - Life & Disability

30/08/2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.