Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. 

About This Role:

This position is for a Product Registration Analyst who is under general supervision. Responsible for answering basic customer inquires on product availability, maintenance, and the status of orders and maintaining records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. May assist in orienting, training and assigning the work of technical/business support employees.

Job Description:

• Handle inbound calls and cases, addressing customer inquiries, or requests

• Provide support to our Distributor Network

• Assisting with creating, reviewing, and updating standard work documentation

• Provide customers with their warranty information

• Provide accurate information regarding our products and company policies.

• Document customer interactions in our database and maintain up-to-date records

• Resolve customer issues effectively, ensuring customer satisfaction.

• Meet individual and team performance targets, including call handling time, customer satisfaction, and quality metrics.

• Escalate complex issues to senior team members or management when necessary

• Follow call scripts and processes while adapting to each customer's needs

• Participate in training and development sessions to improve knowledge and performance.

• Collaborate with colleagues and departments to provide solutions to customer problems

 

Required Qualifications:

• High School Diploma OR GED

Preferred Qualifications:

• Previous experience in a call center or customer service role is a plus

• Strong verbal and written communication skills.

• Ability to work effectively in a team environment

• Excellent problem-solving skills and attention to detail

• Ability to remain calm under pressure and handle difficult situations

• Proficiency in relevant software and tools (ServiceBench and Salesforce Preferred)

RSRCAR
#LI-hybrid 

Pay Range:

$43,000.00-$75,250.00

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. 

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