At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Officer - HR Data Management Operations Analyst, Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The HR Data Management Operations Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

In this role, you are expected to:

• Support disverse reengineering project work within specific to Campus Initiatives and Onboarding
• Liaises with business to identify areas of opportunity based on Lean Methodology to streamline process and implement technology solutions.
• Researches and documents processes, roles and responsibilities as the organization continues to evolve.
• Creates and updates documentation, and provides communicating/ training on new processes and procedures
• Produces metrics & status reports for operations and internal clients
• Tests functional enhancements being implemented
• Serves as escalation point for teams related to process & compliance, especially as they pertain to business efforts and Lateral Onboarding work.
• Coordinates change management communication and execution, in partnership with senior leadership
• Facilitates and directs training and onboarding efforts for new hires within operations team
• Analyzes diverse and high volume data quality/ compliance audit results for team
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2 years relevant experience

• Bachelor’s/University degree or equivalent experience
• Preferably with knowledge and experience with Enterprise software leveraging on Software as a Service (SaaS) applications (ie Workday, Infor, Service Now).
• Experience in Human Resources, specifically supporting Time and Absence and Payroll applications.
• Experience in manual or automated software testing.
• Proficient in SQL scripting for data analysis and reporting.
• Highly organized and keen to details.
• Excellent documentation skill.
• Strong verbal and written communication skills.
• Can work with minimum supervision.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

 

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Job Family Group:

Operations - Core

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Job Family:

Data Management & System Operations

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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