Primary Function

The Senior. Leave Specialist administers the company’s leave of absence programs. This is in office role coordinates and documents eligibility, payment and tracking of premiums, claims resolution, and participation statistics. The position acts as a liaison between the company and its vendors; and works on special projects as assigned.  

Principal Duties

• Engage with employees, managers, and HR Business Partners throughout the life cycle of the leave, from initiation to return to work, answering questions and coaching them throughout the process.
• Maintain communication with the vendor, employees, managers, and HR Business Partners to facilitate a smooth and timely leave process.
• Serve as subject matter expert for the leave and workers' compensation programs in alignment with company policies and processes.
• Manage all administrative aspects of leave and workers' compensation cases to include tracking of the leave, PTO usage while on leave, and working closely with Leave Administrator and payroll to ensure accurate leave dates and pay for an employee.
• Preserves confidentiality of employee medical documentation, following all HIPPA Regulations.
• Maintains current knowledge of all applicable leave and accommodation laws including FMLA, ADA, state, and local laws.
• Partner with HR Business Partners to review claims status and develop strategies to address/resolve leave claims issues.
• Process semi-monthly benefit premium reconciliations.
• Performs related duties as assigned by management.

Education and Experience Requirements  

• Bachelor's degree preferred.
• 5-7 years' experience with administration of leave programs.

Knowledge, Skill, and Ability Requirements  

• Previous experience working in a high volume, customer service-oriented, team environment preferred.
• Strong interpersonal, verbal, and written communication skills with ability to communicate to various levels of employees and management.
• Solid analytical capabilities, decision making skills and ability to exercise appropriate judgement.
• Strong organization skills: ability to effectively prioritize workflow from multiple sources.
• Ability to multi-task, work with a sense of urgency and flex to the work style of others.
• Strong quality orientation with attention to detail and commitment to accuracy.
• High learning agility; strong initiative; self-starter with a positive attitude.
• Strong sense of integrity and ability to effectively manage and maintain confidentiality of information.
• Self-directed; accountable.
• Solid financial acumen: advanced skills in MS Word, Smartsheet, and Excel required.
• Experience with benefit administration platforms; Workday preferred.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities.  Management reserves the right to modify, add or remove duties and request other duties, as necessary.