Join us as a Customer Service & Operations Cash Management Analyst

• You’ll be joining our BB Mandates team, responsible for checking mandate documentation, adding and amending signatories, and instructing our Mandates & Signature (MAS) team to setup signatures in the ISV application
• We’ll look to you to deliver successful outcomes for your customers by understanding their needs and executing assigned tasks and activities
• You’ll be able to showcase your knowledge and enthusiasm as you’ll responsible for actively supporting the Team Manager in achieving business goals and employee engagement
• We're offering this role at senior analyst level

What you'll do

As a Customer Service & Operations Cash Management Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs.

Your day-to-day will include:

• Managing the end-to-end workflow of a process, and handling escalations and queries
• Documenting process changes and updates
• Engaging relevant stakeholders
• Reviewing processes which could be automated or enhanced to improve the customer and business experience
• Ensuring the timely updating of team related MIS and supporting with allocation and queue management

The skills you'll need

We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them, and maintain an understanding of their needs. You’ll have at least two years’ experience of the business banking mandates process and you’ll hold a CPB Skill Assessment, Level 1. An understanding of Back Office, CIQ, ISV, Oneklick, Unity, 2CP, and CES applications would be beneficial.

We’re also looking for:

• Strong MS Office skills and excellent process knowledge regarding mandates and indemnities
• The ability to work flexibly when there is a spike in volume, and work under tight deadlines
• Strong stakeholder management skills, able to interact with onshore stakeholders, internal auditors, support functions, and team leaders

Hours

45

Job Posting Closing Date:

24/12/2024