As a member of the People Data, Reporting, and Analytics team, the HR Reporting Analyst is responsible for supporting HR reporting and analytic needs of our global organization across the HR systems – Workday and Power BI (formerly Web Focus). Under the direction of the HR Lead, the HR Reporting Analyst will prioritize recurring and custom reporting requests according to our SLA’s. The HR Reporting Analyst will consult with the clients to evaluate their needs, determine appropriate reporting solutions in alignment with the business strategy while ensuring data privacy and confidentiality. The HR Reporting Analyst will also proactively manage data integrity by identifying data issues, reconciling gaps, and ensuring that data is consistently reported in reports. They will work closely with the broader Experience Solutions Team to help address any concerns encountered in the system.

Position Responsibilities:

• Support the reporting and analytics needs of a global HR organization using Workday and Power BI (formerly Web Focus).
• Prioritize recurring and custom reporting requests in alignment with established Service Level Agreements (SLAs).
• Collaborate with internal clients to assess reporting requirements and deliver solutions that align with business strategy.
• Ensure data privacy and confidentiality in all reporting activities.
• Identify and resolve data integrity issues by reconciling gaps and ensuring consistency across reports.
• Proactively monitor and maintain the accuracy of HR data within systems.
• Partner with the Experience Solutions Team to address system-related concerns and improve reporting functionality.

Required Qualifications:

• At least 2 years experience in HR systems support (i.e., Workday and Salesforce) or equivalent is preferred
• Advanced knowledge and experience in Microsoft Excel is required
• Progressive experience in analytics role or equivalent is preferred
• Ability to analyze and summarize data with a high level of attention to details to identify key findings and related business implications
• Understanding of key data integrity principles with ability to foresee reporting implications related to data issues and gaps
• Develop and maintain strong consulting relationships with clients
• Collaborates across boundaries; utilizes contacts to build and strengthen internal support
• Continuous improvement mindset and solutions oriented
• Strong critical thinking and great attention to detail
• Effective time management skills
• Proven ability to work independently while building, managing, and fostering a team-oriented environment
• Shows strong communication and interpersonal skill
• Fluent in written and spoken English
• Willing to work on a rotating schedule

Preferred Qualifications:

• Experience in Power Apps, specifically Power BI is an advantage

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid