Posted:
10/13/2024, 5:00:00 PM
Location(s):
Colorado, United States ⋅ Denver, Colorado, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.
Position Summary
Responsible for managing transport customer information in the software system including nominations, scheduling, confirmations, allocations, imbalance management, and contract administration. Troubleshoots and resolves gas scheduling problems and customer issues. Provides accurate and effective guidance to team members.
Essential Responsibilities
Perform problem recognition, troubleshooting and resolution capabilities for both customer issues and the scheduling software system.
Guide internal and external stakeholders with all aspects of the gas transportation process including nominations, imbalance resolution, billing inquiries, prior period adjustments or any other potential scheduling system issues that may arise.
Perform daily, weekly, or monthly special project duties.
Complete contract, location, and business contact set up in the software system.
Review and monitor imbalances with other interconnecting pipelines for accuracy and reconcile differences.
Complete pipeline closing and reporting duties.
Train customers and internal users on basic functions of the scheduling software system.
Minimum Requirements
Bachelor's degree from an accredited institution.
5 years of Gas Scheduling or related experience.
Strong analytical and problem-solving skills.
Successfully perform multiple tasks with strict deadlines efficiently and accurately.
Understand contractual rights and types of service as defined by the tariffs.
Intermediate proficiency level in MS Office applications that include but are not limited to Excel, Word, PowerPoint and Outlook. Communicate clearly, both verbally and in writing.
Be flexible and respond effectively to changing schedules, priorities, and other urgent situations.
Ability to recognize business opportunities from shipper scheduling patterns and how to turn them into revenue opportunities.
Demonstrated understanding of how pipeline operations impact scheduling.
Ability to training new schedulers and contribute to ongoing development of the team.
Ability to multitask and manage several responsibilities simultaneously.
Working Conditions: Required to be available to respond during working and non-working hours .
Required to work all shifts to provide gas scheduling coverage 24/7 and 365 days per year.
Preferred Requirements:
3 years of gas scheduling software application experience.
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at [email protected].
Non-BargainingThe anticipated starting base pay for this position is: $69,700.00 to $99,100.00 per yearThis position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental LeaveBenefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
Deadline to Apply: 10/20/24EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)
ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Website: https://xcelenergy.com/
Headquarter Location: Minneapolis, Minnesota, United States
Employee Count: 10001+
Year Founded: 1909
IPO Status: Public
Last Funding Type: Grant
Industries: Electrical Distribution ⋅ Energy ⋅ Natural Resources