The primary function of the Service Delivery Specialist is to provide support to end users on all company supported applications and hardware. Support is provided via phone, chat service, and the self-service portal.
 

What You’ll Do

• Gather, record, and perform initial troubleshooting on customer technical issues via phone support.
• Handle tickets coming in through the self-service portal and answer incoming chat requests.
• Manage personal ticket load and ensure timely resolution
• Stay current with all products and services by attending training, meetings, and reading all provided documentation
• Other duties assigned by management.

What You’ll Need

• High School Diploma Required
• 1-3 years Required
• 4-6 years in a Call Center or Service Desk environment Preferred
• 1-3 years customer service experience Preferred
• Microsoft Word
• Microsoft Access
• Microsoft Excel
• Microsoft PowerPoint
• Mac OS
• AS/400 Software (Specify below)
• Oracle
• Office365

What You’ll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.

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This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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